Customer Service Manager & Tech Support Specialist, Remote%8-Word

Stephen Dear

Pioneer, CA · *****@****-******.*** · 209-***-****

Professional Objective

Experienced customer service manager, technical support engineer and Webmaster, seeking a part-time, remote opportunity that leverages decades of hands-on experience in helping customers satisfaction with a newly invented product. At 73, I’m not pursuing a new career path, but rather looking to contribute meaningfully while maintaining the flexibility to continue flying volunteer missions for Angel Flight West and Pilots N Paws. I bring precision, reliability, and a service-oriented mindset to every task.

Relevant Skills

Fast-paced multitasking with a detail-oriented passion

Strong computer navigation and PC troubleshooting

Digital asset management

Familiarity with both Windows and MacOS/iOS environments

Typing speed: 25+ AWPM

Quiet, distraction-free home office setup

Reliable high-speed internet and smartphone access

Adobe Photoshop and Creative Suite tools

Photo editing and image annotation for marketing and technical use

Video production and trade show materials using Adobe tools

Private Pilot with Instrument Rating

Work History

Volunteer Aviation Mission Pilot

Angel Flight West & Pilots N Paws — Volunteer Pilot

Ongoing

Fly humanitarian missions transporting patients, veterans, domestic violence relocation and rescue/companion animals

Maintain flight readiness and coordinate logistics with dispatch teams

Balance technical work with a commitment to service and community impact

Semi Retired Part-Time Roles — Retail & Technical Support

Jackson, CA · 2014–Present

Conveyor System Assistant at Mini Movers

Electrical Dept. Associate at Lowe’s

Store Manager at Buckhorn Hardware

Retired — Sailing Sabbatical

2007–2014

Traveled extensively by sailboat

YORK Heating & Cooling. — Customer Service to Licensed HVAC Contractors

San Jose· 2005–2007

Technical support of electrical/mechanical HVAC issues

ETAK Inc. — Customer Service Manager, Electro/Mechanical Field Service Engineer, Webmaster, Image Editing & Content Creator

San Francisco Bay Area · 1985–2005

Managed customer service operations and streamlined support workflows

Delivered technical support and field service for our Vehicle navigation system

Maintained company website and created digital content for marketing campaigns

Produced promotional videos and trade show materials using Adobe tools

Collaborated across departments to align messaging and enhance engagement

Bay Yacht Service — Owner, Full service Yacht Comissioning,Outfitting and Delivery company based in Sausalito. 1975—1985

Commissioned: Nautor’s Swan, Nordic, Islander, Hunter, Irwin and Baltic Yachts

Delivering Sailboats along the West Coast and Trans Pacific.

Customized Electronic’s installations.

Cruising, Racing and one-off custom hardware.

Complete Yacht Care and Maintenance

Education

Ygnacio Valley High School — Concord, CA

High School Diploma, Graduated in 1970

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