Remote Customer Support Specialist with 20+ Years Experience

Deborah Hor

**********@*****.*** 239-***-**** Lithonia, GA

SUMMARY Seeking Remote:

Customer support professional with over 20 years of experience in enhancing team efficiency and customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office, SAP, and SOP development, with a strong focus on time management and multitasking. Dedicated to leveraging extensive expertise to drive operational success and deliver exceptional service quality.

I have worked independently and collaboratively as part of a team for almost 14 years.

I have an Excellent communication and interpersonal skills, with the ability to interact professionally with customers.

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WORK EXPERIENCE

Whirlpool Canada Parts and Dispatch 2014 - 2025

• Facilitate customer and technician inquiries to identify and distribute necessary appliance parts efficiently.

• Provide guidance to new employees, enhancing team competency and service quality.

Lead for Third Party Team (Correspondence Team Canada) 2012 - 2014

• Developed standard operating procedures (SOPs) to streamline collaboration and enhance efficiency within the third-party correspondence team.

• Facilitated the implementation of SOPs, ensuring adherence and consistency in team operations and communications.

Customer Care Agent 2011 - 2012

• Provided customer support by effectively resolving appliance-related issues, ensuring satisfaction and continued service reliability.

• Assisted in troubleshooting and guided customers through step-by-step solutions to enhance product usability and performance.

Hart Hanks Open Enrollment 2008 - 2009

• Facilitated the health insurance enrollment process for customers, ensuring their understanding of various plans and benefits.

• Provided comprehensive support and guidance throughout the enrollment period to address customer inquiries and concerns.

Hewlett-Packard Human Resource Specialist 2006 - 2008

• Managed full-cycle recruiting processes, ensuring alignment with staffing needs and organizational goals.

• Administered payroll functions and facilitated employee participation in open enrollment for benefits programs.

Renaissance Savery Hotel Supervisor 2005 - 2006

• Oversaw daily operations, maintaining a steady flow of tasks and upholding high standards of service to ensure guest satisfaction.

• Directed team members, fostering a collaborative environment while effectively resolving operational challenges.

EDUCATION Preparing for Associate in Business.

Customer Service Certificate, Customer Service Administrative Assistant Certificate, Administrative Assistant SKILLS Microsoft Word • Excel • Microsoft Office • Sap • Customer Service • Multitasking • Problem Solving • Time Management • Written Communication

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