Administrative Support Professional with Insurance & Healthcare

Angela Saint-Gaudens

Goodyear, AZ *****

Email: ******@*****.*** Phone: 480-***-****

Professional Summary

Highly organized and detail-oriented administrative professional with a strong commitment to exceeding expectations. Experienced in providing exceptional support across diverse industries, including insurance, healthcare, education, and public services. Reliable, punctual, and hardworking, with a proven ability to manage multiple tasks efficiently and a strong willingness to learn and grow professionally.

Professional Experience

American Family Insurance

Customer Service Representative

April 2021 – Present

● Provide excellent customer service by addressing client inquiries and resolving issues in a timely manner.

● Assist clients with policy renewals, updates, and claims processing, ensuring accuracy and compliance with company standards.

● Maintain accurate client records and handle sensitive information with confidentiality.

● Communicate effectively with team members and underwriters to meet customer needs and enhance satisfaction.

● Proactively identify opportunities to recommend additional insurance products and services to clients. Bankers Life

Life/Health Insurance Agent

February 2019 – March 2021

● Advise clients on securing their financial future through retirement planning, final expense solutions, annuities, and IRAs.

● Build lasting relationships by understanding clients’ needs and providing tailored insurance solutions. Notary Public

Mobile Notary/Signing Agent

January 2020 – Present

● Verify client documents and government-issued identification for accuracy and legitimacy.

● Maintain permanent records of transactions while ensuring compliance with regulations and identifying potential fraud risks.

Dr. Nalam, General Surgeon/Vascular Surgery

Medical Receptionist

October 2016 – May 2018

● Managed patient records, including physical and digital files, charts, and correspondence.

● Scheduled and confirmed appointments for consultations, diagnostic tests, and surgical procedures.

● Delivered exceptional administrative support while processing patient payments and maintaining accuracy in medical information.

Elite Cosmetology School

Admissions Coordinator

January 2014 – December 2015

● Processed student admissions applications and transcript requests.

● Guided prospective students through campus tours and completed enrollment processes.

● Organized and created school class schedules and maintained accurate student and employee records. Education

XCEL Solutions 2021

● Licensed Life/Health Insurance Agent

Arizona State Notary Public 2020

● Mobile Notary Public & Loan Signing Agent

Image School of Cosmetology 2001

● Licensed Nail Technician

Grace Christian High School 1995

● High School Diploma

Real Estate Certifications 2010

● Real Estate Finance, Principles, and Practices

Skills

● Customer Service Excellence

● Administrative Support

● Policy & Claims Processing

● Client Relationship Management

● Document Verification & Fraud Prevention

● Scheduling & Time Management

● Attention to Detail

● Communication & Interpersonal Skills

● Problem Solving & Conflict Resolution

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