Multifaceted Administrative Professional with Healthcare Focus
Resume:
Nicole Cash Experienced Medical Records Specialist
Spartanburg, S.C Human Resources / Office Manager
***********@*****.*** Property Management
Professional Summary:
Detail-oriented and versatile professional with proven expertise across healthcare administration, property operations, and human resource management. Skilled in managing sensitive medical records with strict confidentiality, coordinating property logistics and tenant relations, and implementing HR strategies for recruitment, compliance, and employee engagement. Adept at streamlining processes, fostering team collaboration, and delivering exceptional service in fast-paced environments. Committed to maintaining operational efficiency, regulatory adherence, and high standards of organizational integrity.
Work Experience Property Manager
Bright Stone – Shelby N.C June 2020 – October 1st 2025 (Shut Down)
Oversaw daily operations of 12 residential properties totaling 300+ units, including leasing, maintenance, and tenant relations
Increased occupancy rate from 85% to 97% through strategic marketing and streamlined leasing processes
Implemented preventative maintenance schedules, reducing emergency repair costs by 40%
Managed annual budgets exceeding $1.2M, achieving a 15% reduction in operating expenses
Supervised and trained a team of 5 leasing agents and maintenance staff, improving team productivity and service delivery
Ensured compliance with local housing regulations and Fair Housing standards
Resolved tenant disputes and service requests with a 95% satisfaction rate, as measured by resident surveys
Negotiated vendor contracts and oversaw capital improvement projects, including roofing, HVAC upgrades, and landscaping enhancements
Medical Records Specialist
The Greens Of Hendersonville Hendersonville, NC
September 2023 August 2024
• Appropriately and accurately pulled records for patient care, quality review, and audits in a timely manner. Ability to retrieve record request with no discrepancies, Maintain a good working relationship within the department and other departments. Adhere to state requirements, policies, and standards. Provide excellent customer service.
• Filing of all records. • Answering Multi Dept Phone • Scan and digitize patient records, ensuring accuracy and completeness • Maintain and update electronic health records (EHR) systems. • Verify patient information and ensure confidentiality in compliance with HIPAA regulations. • Collaborate with healthcare professionals to retrieve and manage patient records
Medical Records Specialist Ortho Carolina / Caromont Shelby/Gastonia
• Appropriately and accurately pulled records for patient care, quality review, and audits in a timely manner. Ability to retrieve record request with no discrepancies, Maintain a good working relationship within the department and other departments. Adhere to state requirements, policies, and standards. Provide excellent customer service.
• Filing of all records / some coding / and training all HIM new hires
• Answering Multi Dept Phone/Managing a team of 6 and remote work from home
• Scan and digitize patient records, ensuring accuracy and completeness.
• Maintain and update electronic health records (EHR) systems.
• Verify patient information and ensure confidentiality in compliance with HIPAA regulations.
• Collaborate with healthcare professionals to retrieve and manage patient records
Medical Records Clerk DEPT OF MENTAL HEALTH Columbia, SC
May 2011 October 2015
• Maintaining patient files and retrieving files for scheduled appointments• Responding to requests for medical records and processing letters and reports
•Retrieving patient schedules from computer systems, distributing lab reports to physicians, and materials to other departments.
•Photocopying records and documents for billing or legal services, sending and receiving information via fax machine, and answering phone calls.
•Transferring all paper records into the EMR database. Day 1 of HIM change into EMR Completed the entire State of SC data bases for all mental health facilities
Education:
BA Behavioral Psychology
Maryville University of Saint Louis
March 2023 Present
Associate Health Care Administration
Cleveland Community College Shelby, NC
2014 to 2016
CPI Certified CPR Certified HIPPA Certified
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