Multifaceted Administrative Specialist with Remote Experience

Deborah M. Bishop (“Debbie”)

*** ******** ******

The Villages, Florida 32159

Email: *********@*******.***

352-***-**** /Cell

Career Goal:

I am a high-energy and very organized person who is seeking a full- or part-time remote opportunity that can utilize my unique experiences in data entry and administration. My Microsoft Office and customer service expertise can allow me to work from my Florida home and support a totally flexible schedule. I have enjoyed many years in customer service for different industries. Ability to work independently and meet tight deadlines and a quick learner.

General Qualifications:

Stellar Typing and Accurate Data Entry skills (Type 70+ wpm)

Strong attention to detail and accuracy in data entry

Excellent knowledge of grammar along with proven writing and editing skills

Microsoft Office 2010–all aspects of Microsoft Office with extensive Excel, Outlook and Word experience

More than basic computer skills and familiarity with online platforms

Strong Math Skills

Extensive remote Medical Transcription/Editing (and general transcription) experience within eScription platform

Positive attitude and eagerness to contribute to a team

Customer Service Qualifications:

Serve Customers effectively over the phone, online chat, zoom or email.

Social Media savvy.

Proven customer service and training experience.

A true “people person” able to quickly build trusting client relationships.

Well-honed listening and speaking skills.

Know how to address customer concerns creatively and document each step.

Able to work independently, with minimal supervision

Design Effective follow-up strategies.

More than fifteen years in corporate customer service, marketing, training, and public relations.

Home Office Equipment/Software:

2020 Dell Inspiron Laptop Computer (64-bit processor, Ram 8.0 GB)

Download Speed 93.17 mbps; Upload Speed 23.88 mbps

Laptop connected to router via Ethernet cable

Windows Version 10 [Home]

Microsoft Office 2019

Shorthand 10 Word Expander with Personal Dictionary

High-Speed Internet provided by Comcast

Dedicated landline

WORK EXPERIENCE:

Data Entry

Years of data entry experience from telephone dictation and sound files. Accurate typist with excellent transcription skills. Worked as subcontractor for years with U.S. Cellular to accepting cellular telephone applications via phone, fax and email. Follow up was critical.

Teaching

Substitute Teacher for local Charter School (2010-2020).

Medical Transcription Employment (Remote): (2000-2008)

Working remotely, performed Transcription and VR Editing of operative reports for US Physicians and ESL physicians. Extensive work with H&P’s, discharge summaries, radiology reports, ER dictation, and consults under the eScription platform.

INTERESTING ACCOMPLISHMENT:

Created a Medical Transcription Course (From Concept to Reality)

Garrett Community College

687 Mosser Road

McHenry, MD 21540

Tel: 301-***-****

Designed/Taught/Identified Employers for Graduates (1998-2000):

Designed and taught a 9-month Medical Transcription Course that would allow graduates to work from home in a small resort and farming community with a very high unemployment rate. This MT Class continues today.

EDUCATION:

Mercer University/Atlanta

Tel: 678-***-****

3001 Mercer University Drive

Atlanta, GA 30341

B.B.A. Finance – Graduated 1984

M.S. Health Care Policy, Completed Course Work 1992

Lake Sumter State College Education Preparation Institute

Teaching Prep/EPI Course (2009)

Tel: 352-***-****

Leesburg, FL.

Completed Teaching Prep/EPI Course [9-month/21 credit hours]

2009-2010 – Education Preparation Institute Program Completion (EPI)

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