Operations Leader Senior Living Executive Director

Elizabeth Flores

***** ********* **. *** *******, TX 78233 Ph: 210-***-**** e-mail: ***********@*****.***

Objective To become a vital member of your staff and utilize my skills to help your company succeed.

Experience

*Executive Director

Aug 2025-Nov 2025 Gemstone senior living at oakwell

Oversee daily operations of the facility, ensuring smooth, efficient, and compliant functioning.

Develop and implement strategic goals, budgets, and policies.

Lead department heads (nursing, activities, dining, maintenance, etc.) and hold regular leadership meetings.

Foster a positive, resident-centered culture emphasizing dignity, compassion, and respect.

Hire, train, supervise, and evaluate department managers and key staff.

Ensure all employees are trained in memory care best practices and regulatory compliance.

Conduct performance reviews and implement professional development plans.

Promote teamwork, morale, and retention through effective communication and recognition.

Ensure residents receive high-quality, person-centered care aligned with their individual care plans.

Oversee the admissions and assessment process to ensure appropriate placement.

Address family and resident concerns promptly and compassionately.

Ensure the community maintains a safe, engaging, and supportive environment for residents with memory impairment.

Ensure compliance with state and federal regulations, licensing requirements, and company policies.

Conduct quality assurance audits and implement corrective actions when necessary.

Stay current with industry standards and dementia care practices.

Coordinate with healthcare providers, regulators, and inspectors as needed.

Develop and manage the annual operating budget.

Monitor revenue, expenses, and occupancy to achieve financial goals.

Oversee billing, collections, and financial reporting.

Seek opportunities to optimize operations and improve cost efficiency without compromising care.

Build and maintain positive relationships with residents’ families, addressing concerns and keeping communication open.

Represent the facility in the local community, building partnerships and referral networks.

Organize or participate in marketing and outreach events to maintain high occupancy levels.

Ensure the facility complies with safety, emergency, and infection control protocols.

Lead or delegate response during crisis situations, such as resident elopement or medical emergencies.

Maintain a safe environment for residents and staff.

Implement evidence-based memory care programs and monitor outcomes.

Analyze operational metrics and resident satisfaction data to improve performance.

Encourage innovation and best practices in dementia care.

*Health and wellness Coordinator

June 2024-Aug 2025 Gemstone Senior Living at Castle Hills

Same primary focus as RCC position. New company took over The Gardens and changed title.

*Resident Care Coordinator

July 2022-Presant The Gardens of Castle Hills

Primary Focus: Setting schedules for around 35-40 care staff, conducting inservices to keep staff up to dated and appropriately educated on state expectations of mandatory conduct, conducting interviews to staff the 3 buildings appropriately, ensuring compliance throughout the day by doing rounds in all 3 buildings on campus, conducting training sessions with all staff including medtechs, assisting the LVN with any orders obtained during days off, working with unexpected behavior from residents in memory care and redirecting the focus to something positive. On call staffing and filling in when needed on floor and med carts.

*Medication Aide(Deligated)/Caregiver/CDP/C.A.L.M/Staffing Manager

July 2018- March 2022 Franklin Park Sonterra

Caring for geriatric residents, taking care of their daily needs. Such as bathing, dressing, toileting, escorting to places within facility, supervision of meals, and mobile residents with walkers or other adaptive equipment, redirecting inappropriate behavior, and distrabution of medicine (routine and PRN). Assisting as Concierge, processing new orders, answering multi-lined phones. Set schedules 2wks to a month at a time. Interviewing potential employees. Training new staff on the floor and med carts.

*Direct Support Professional/PNA

June 2016- June 2018 San Antonio State Supported Living Center/Hospital

To To care for mentally and physically disabled individuals. Bathing, changing attends, transporting to and from programming set up for them to learn occupational skills or sensory skills, one on one supervision on individuals, enhanced supervision and routine monitoring of mobile individuals. Redirecting inappropriate behaviors and praising correct behaviors. Operation of lifts and other adaptive equipment (wheel chairs, walkers, 15 passenger vans and handicapped vehicles).

*Direct Care Professional

Feb. 2015-May 2015 Texas Department of Aging &Disability

Caring for older men with multiple disorders (mental and physical). Bathing, changing clothes, changing depends, helping feeding, transporting them from their houses to the developmental center for work, and keeping an eye on them during group time.

*Medical Assistant

Feb. 2010- Jan. 2011 Texas Medical & Sleep Specialists-Dr. Kelly J. Smith

Back Office, Occasionally admitting and discharging patients

Vitals, PFT tests, Rooming patients, calling patients with test results

EMR medical records updates, Answering multi lined phones.

*Medical Assistant/ Admitting

Sept. 2007- Aug. 2008 South Alamo Medical Group

Front and Back Office, Discharging patients

Vitals, EKG’s, Strep and flu tests, PFT tests, EMR and Medical records clerk

*Assistant Manager

Nov. 2005- Mar. 2007 Cinemark Movies 9

Running small theater, managing 20 or less employees

Cashing, ordering products, making deposits every 4 hours, Greeting customers, taking tickets, and clearing theaters

Education *Career Point College

Mar. 2011- June 2012 LVN Program-Not Completed

Interning including: Stoneoak Medical Care, Ratama West nursing Home,

Oakwell Farms Nursing Home. Training on: NG tube placement, Trach Care,

G-tube care and feedings, Wound care, Physical Assessments, IV placements,

Medication Passing, and much more.

*S.W. School of Business and Technology

2003-2004 Medical Assistant Certificate

3.9% GPA and top 5 in class

Certifications

Certified Caregiver

Certified Dementia Practitioner

Certified Assisted Living Manager

CPR Certified

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