Customer Service Specialist with Pharmacy Expertise
Resume:
Pamela Ganzy
Baton Rouge, LA *****
********@*****.***
SUMMARY: A Customer Service Representative with pharmacy/hospital industry knowledge and over twenty years of experience working with people. Specialized in communication and patient/client relations. Adept at delivering quality service to diverse customers and managing high volumes of people efficiently to ensure satisfaction.
Skills
Customer service, expert in company products/services
Administrative duties, organizational skills, scheduling, data entry, general office
Microsoft Word, Outlook, office-specific computer skills
Time management that organizes tasks efficiently
Inventory maintenance, accurate reporting, problem-solving, troubleshooting
Skilled communicator, years of experience with deescalating conflicts
Work History
Pharmacy Clerk
Propel Pharmacy LLC (NURX)
2019-2022 – Cicero, NY
Assisted customers with inquiries, issues, and product information.
Packed, labeled, scanned, and shipped medications for patients.
Pharmacy Technician
Pharmaceutical Strategies
2019 – Stoneham, Massachusetts
Packed, labeled, and dispensed large volumes of medication for nursing and group home facilities.
Collaborated with facility representatives to ensure efficient receipt of orders and satisfactory customer experience.
Customer Service Representative
Upstate University Hospital
2018 – Syracuse, NY
Assisted customers in navigating the various hospital departments and responded to any patient inquiries.
Communicated with healthcare providers and patients via medical messaging and registered patients for classes.
Customer Service Representative
Medical Answering Services
2011-2017 – Syracuse, NY
Provided customers with product information, processed orders, canceled accounts, and documented complaints.
Authorized and scheduled medical transportation for Medicaid enrollees.
Customer Service Representative
Comforce Staffing Agency
2003-2004 – Syracuse, NY
Handled all clerical duties, including phone communication, scheduling, filing, and data entry.
Maintained accurate records of customer interactions, transactions, inquiries, and complaints.
Senior Residential Counselor
Toomey Residential
2000-2011 – Syracuse, NY
Orchestrated efficient movement of personnel, schedules for residents, work orders, and home visits.
Maintained accurate records of resident requests, work performed, financial transactions, and inventory.
EDUCATION
High School Diploma – Nottingham High School – Syracuse, NY
Coursework in Office Technology – Onondaga Community College – Syracuse, NY
REFERENCES
Available upon request
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