SAP Order Management Specialist for Pharma & Manufacturing

Kiran Thirunagari

Location: Cary, NC *****

Phone: 517-***-****

Email: ******************@*****.***

LinkedIn: https://www.linkedin.com/in/KTAnalytics/ Immigration Status: Green Card

Professional Summary

Experienced SAP professional with 15+ years supporting pharmaceutical and manufacturing clients in order management, customer service, and supply chain operations. Proven ability to process and track orders, coordinate with production and warehouse teams, and ensure timely delivery using SAP R/3 and Microsoft Office. write test cases to validate critical control points, user requirements, and functional designs in various applications. Execute test cases as needed and Strong communication, problem-solving, and follow-up skills with a focus on customer satisfaction and operational excellence. Core Skills

- SAP R/3 Order Processing (Sales & Distribution, Materials Management)

- Customer Service & Communication

- Order Entry, Tracking, and Issue Resolution

- Inventory and Stock Management

- Purchase Order Creation & Stock Transfers

- Shipping Documentation & Record Keeping

- Coordination with Procurement, Production, and Logistics

- Microsoft Office Suite (Excel, Word, Outlook)

- Data Entry & Attention to Detail

- Teamwork & Problem Solving

- Testing & validation in HP ALM and Jira.

Relevant Experience

SAP Order Management & Customer Service Consultant Multiple Pharma & Manufacturing Clients (BD Technologies, Stryker, Astellas, Carestream, Roche, Hospira, Bacardi)

2008 – 2025

• Processed customer and internal orders in SAP, from order entry through delivery and invoicing, ensuring accuracy and timely fulfillment.

• Coordinated with production, procurement, and warehouse teams to review production demands, plan purchase orders, and monitor raw material/component stocks.

• Created and transmitted purchase orders and stock transfer orders in SAP to support manufacturing and ensure on-time delivery.

• Monitored open orders, supplier confirmations, and delivery dates; expedited shipments and communicated status updates to customers and internal teams.

• Prepared and dispatched shipping documents, maintained accurate records, and ensured compliance with customer and regulatory requirements.

• Supported inventory control operations, posted receipts, and managed data entry for materials and packaging components.

• Worked closely with procurement to update purchasing agreements and ensure required logistics activities were organized for all shipments.

• Provided clear, timely communication to both external customers and internal stakeholders, resolving order issues and ensuring customer satisfaction. Business Analyst & Project Coordinator (SAP/Order Processing) Various Clients

2012 – 2025

• Gathered requirements, documented order management processes, and provided end- user training on SAP order entry and tracking.

• Led and supported teams in routine data entry, order scheduling, and shipment release, ensuring customer delivery dates were met.

• Utilized Microsoft Office and SAP reporting tools to track open orders, delivery status, and inventory levels.

• Managed ticketing and issue resolution for order and delivery problems, maintaining a strong customer focus.

Education

• Post Graduate Program in Data Science and Business Analytics, University of Texas at Austin, 2025

• MBA (IT), Preston University London, UK, 2003

• Bachelor of Engineering, Bangalore University, India, 1999 Certifications

• Introducing SAP Business Data Cloud – SAP

• Certified Scrum Master

• Certified Salesforce Admin

Technical Skills

• SAP R/3 (Order Processing, Procurement, Inventory)

• Microsoft Office Suite (Excel, Word, Outlook)

• Data Entry & Documentation

• Ticketing Tools: ServiceNow, Remedy

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