Executive Assistant & Business Operations Leader

EXECUTIVE ASSISTANT

TECHNOLOGY PROFICIENCY COMMUNICATION KNOWLEDGE MANAGEMENT

OPERATIONAL EXCELLENCE LEADER

A career learn-it-all with a passion for process improvement and collaboration, I thrive in fast-paced environments where curiosity fuels innovation and operational efficiency. An executive assistant professional with business operations experience who is seeking a role where I can improve processes and manage multiple priorities while supporting multiple executives.

SIGNATURE ACHIEVEMENTS:

Supporting CELA CVP while managing business operations of Litigation team

Co-led restructuring of City of Bellevue’s information architecture

Completed digital asset and metadata project for Microsoft Library that reduced 85GB of data for the library archives

SIGNATURE STRENGTHS & COMPETENCIES

LEADERSHIP COMMUNICATION PRIORITIZATION

Change Management

Stakeholder Engagement

Decision-Making

Storytelling

Public Speaking

Facilitation

Deadline Management

Task Triage

Strategic Planning

EXECUTIVE EXPERIENCE

MICROSOFT – REDMOND, WA FEBRUARY 2015-SEPTEMBER 2023 Business Manager & Executive Assistant

Supported Litigation leadership in Executive Assistant capacity and was promoted to Business Manager in 2019. Managed the business operations for the Litigation team as well as assisted the CVP to ensure his leadership success.

Managed Litigation’s rhythm of business contributing to the organization and success of entire team. this role to immediately communicate success and to build value (this can be a metric achieved, award won, problem solved, program supported, etc.).

Supported Litigation CVP in Executive Assistant capacity which allowed him to lead our team successfully. Managed his calendar, travel, and business priorities while anticipating collaboration needs.

Managed Litigation’s SharePoint site to better organize information and processes.

Streamlined process for Board Report collaboration using tracking system I created to manage updates in our matter management system and across the team.

Communication Leader for Litigation that included team updates, leadership transparency, all hands meeting, team event planning, and Giving Campaign lead.

CITY OF BELLEVUE – BELLEVUE, WA SEPTEMBER 2023-PRESENT Electronic Records Business Analyst

Manage the City’s information and documents as part of the Public Records team. With a focus on technology, stakeholder collaboration, and process improvement, I serve our customers with efficiency and innovation. ERIKA WHINIHAN

Seattle, WA 98126 206-***-**** **********@*******.*** https://www.linkedin.com/in/erika-whinihan/ ERIKA WHINIHAN, PAGE 2

PROFESSIONAL EXPERIENCE, CONTINUED

Co-led restructuring of City’s information architecture reducing our SharePoint sites from over 30 down to six total sites improving information retrieval for City Clerk’s team and across the City of Bellevue.

Implemented message capture system for City’s Police and Fire departments to meet public disclosure law requirements.

Research of M365 application updates and requirements and convert them to functional requirements for the City and public records management. As part of the M365 Core team we evaluate Microsoft’s products and how they need to be used across the City.

Bridge the gap between City Clerk’s office and Information Technology department to advocate for public records requirements through M365 capabilities and requirements. MICROSOFT LIBRARY & ARCHIVES – REDMOND, WA JUNE 2021 – AUGUST 2021 Directed Fieldwork

Completed an internship with the Microsoft Library and Archives as part of MLIS degree

Completed video archival project working with digital assets & metadata; analyzed over 500 videos and cleared 85GB of data on local drive for library archives.

Created an “Expert Insights” playbook for library team to use as a guide for Microsoft employee learning when working with market research companies.

Collaborated on UX study interviews and final project with library staff producing recommendations for revising library SharePoint portal.

Onboarded new library resources allowing library staff time to be utilized for competing priorities. Engaged with library stakeholders and outside companies to create an efficient onboarding process. MICROSOFT – REDMOND, WA FEBRUARY 2014 – FEBRUARY 2015 Business Administrator/Executive Assistant

Supported Director of team and managed calendar and travel improving efficiency and success of team.

Streamlined workflows and work productivity of team by performing administrative duties and tasks promptly and with minimal direction.

EDUCATION

Master of Library and Information Science University of Washington, Seattle, WA Capstone Project: Data Curation for Washington State Library https://capstone-team-22.gitbook.io/data-curation-capstone-for-wsl/ Master of Public Administration University of Southern California, Los Angeles, CA Bachelor of Arts – International Political Economy University of Puget Sound, Tacoma, WA COMMUNITY ENGAGEMENT

Little League Softball Coach Southwest Little League, Seattle, WA 2024-2025 PTSA Member, Denny International Middle School 2024-2025 Seattle Marathon Ambassador 2025

MLIS Peer Advisor UW Information School 2021-2022

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