Versatile Data Entry and Retail Lead
Resume:
Jessica McNeil
Chicago, IL *****
*******@*****.***
Professional Summary
Detail-oriented merchandising team leader with 15+ years of experience in customer service and office administration within retail and medical environments. Proven ability to lead teams, enhance operational efficiency, and improve customer satisfaction. Skilled in managing medical records, scheduling appointments, and training staff. Holds a Food Handler Certification and possesses strong time management and organizational skills, and looking for my next roll in retail. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Virtual Receptionist
MAP Communications, Inc.-Bedford Park, IL
September 2025 to Present
• provide professional and friendly customer service, accurately relaying information, and meticulously entering data into a system.
• I have strong communication skills, computer proficiency, excellent grammar, and the ability to work efficiently in a fast-paced environment.
Cashier/Customer Service
Family Dollar-Chicago, IL
December 2022 to Present
Greet customers
Reset merchandise
NICI’s
Inventory
Outs
Check in vendors
Cash register
Planograms
Cash handling
Pull expires
Delivery Driver
DoorDash/GrubHub/Uber Eats/Amazon Flex/Walmart Spark-Chicago, IL June 2015 to Present
Work scheduled shifts and deliver groceries and packages to customers in a respectful and timely manner. Successfully find ways to cut my delivery time to improve customer satisfaction. Communicating with customers and clients when necessary. Stay organized to provide accurate and timely deliveries. Clean vehicle daily. Abide by all traffic laws and speed limits. Use of different gps applications to reroute and find best route’s available.
Assistant Manager
Ashley Stewart-Chicago, IL
September 2022 to November 2022
Open & close store.
Cash register
Emails
Upselling
Customer Service
Stock
Work events
Event planning
Merchandising Team Leader
SAS Retail Services-Chicago, IL
October 2020 to September 2021
Lead groups of people on the sales floor to complete resets in a timely manner. Check work for quality
& accuracy. Train new hires. Meet deadlines. Fixed resets that were set improperly. Nici’s. Planograms. Schematics.
Assistant Store Manager
Speedway-Hickory Hills, IL
January 2020 to October 2020
• Counts- Highs, lows, cigarettes daily
• Scan lottery
• Cash handling
• Inventory/ordering
• Merchandising
• Food Handling
• Interview
• Coaching
Assistant Manager/Sales Associate
Speedway LLC-Hickory Hills, IL
January 2020 to October 2020
Started out as CSR. Was promoted to Lead CSR in 2 weeks. Promoted to Assistant Manager by third month. Was successful in turning around a failing store by hitting our monthly sales goals and successfully passing monthly store audits.
Cashier/Recovery
Dollar Tree-Chicago, IL
September 2019 to March 2020
Provide outstanding customer service, recover the store, organize and face shelves, stock shelves, count down shift and balance safe. Open and close store adhering to store policies and procedures. Wireless Team Lead
MarketSource/Target Mobile-Chicago, IL
May 2015 to September 2017
Responsible for interacting with Target customers to make sales in mobile and tv services. Help out in electronics department. Responsible for tracking inventory resetting displays building packages and meeting sales goals.
Administrative Assistant
Vantage Oncology
September 2013 to October 2014
Summary:
● Copy, faxed, file and scanned important documents
● Opened mail & distributed to correct departments
● Monitored & corrected all XMeduis outgoing faxes
● Interfaced ACL & Quest Labs into ARIA
● Rescheduled patient appointments
● Created spreadsheets & word documents
● Monitored supplies & placed all supply orders
● Answered phones, took messages & scheduled appointments at front desk
● Maintained medical records, scanned medical records into EMR, ordered medical records from storage Administrative Assistant
Aerus Electrolux-Chicago, IL
October 2011 to August 2012
Summary:
● Contacted current clients regarding all inquiries
● Scheduled & set reminders for all appointments
● Handled day to day operations of the front office & assisted customers with sales on sales floor
● Submitted weekly payroll
Telemarketer & Office Assistant
Everest Snow Management-Hickory Hills, IL
September 2008 to February 2010
Summary:
● Set appointment for new & existing B2B clients
● Provided exceptional customer service
● Faxed documents & filed all client contracts & weather reports
● Generated leads/cold called
● Handled billing issues
Customer Service Representative
Education
High school diploma or GED
Medical (Diploma)
Everest College-Bedford Park, IL
Skills
• Databases
• Counting cash
• Phone inquiries
• Pallet jack
• Task prioritization
• Shipping and receiving return processing
• Retail sales
• Sales coaching
• Patient interaction
• Home health
• Multitasking
• Cycle counting inventory management
• Microsoft Excel
• Professional email communication
• Documentation review
• RF scanner
• Data filtering
• Retail merchandising procedures
• Product presentation
• Office equipment management
• Visual merchandising
• Canvassing
• Front Desk
• Mechanical knowledge
• Work ethic
• Client interaction via phone calls
• Bartending
• ICD coding
• Wireless sales
• SAP
• Microsoft Outlook
• Schedule management
• Staff scheduling
• Math
• CGMP
• Relationship management
• Soldering
• Payroll management
• Calendar management
• Windows
• Medical scheduling
• GPS
• Medical terminology
• Sales team management
• Operations management
• Phone call management
• Microsoft Office
• Technical troubleshooting support
• Conflict resolution
• Adobe Acrobat
• Phone etiquette
• Managerial Decision Making
• Medical administrative support
• Appointment scheduling
• Mobile applications
• Call center
• Logistics
• Shipping & receiving
• Courier
• Financial management
• Dog handling
• Medical receptionist
• Fraud prevention and detection
• Social media platforms
• Team leadership
• Community engagement
• Hospital compliance
• CRM software
• Distribution center
• CRM system proficiency
• Climbing
• Working with youth
• Software troubleshooting
• Employment & labor law
• IT
• GMP
• Guest Service
• Cryptocurrency
• iOS
• Managing teams in a customer support role
• Schematics
• Team lead (4 years)
• Workplace health and safety regulatory compliance
• Negotiation
• Logistics inventory management
• Grammar Experience
• Google Suite
• Guest relations
• Random inventory counts for inventory management
• Human resources
• Attention to detail
• Image processing
• Picker/Packer (3 years)
• Van driver
• Office supply management
• Live chat
• Reservation systems
• Baking
• Manager
• Quality assurance
• Fashion retail
• Vital signs
• Account management
• Office management
• Writing skills (2 years)
• Retail shipping operations
• Warehouse experience
• Leadership
• Manufacturing warehouse experience
• Retail store product knowledge
• Product demos
• Technical Proficiency
• Staff development
• Travel planning
• Customer relationship building
• Customer inquiry handling
• Warehouse operations
• Epic
• Clinic
• Kitchen experience
• Load & unload
• Pet care
• Phone answering
• Intake
• 3PL
• Medical software
• Overseeing training
• Laundry
• Order picker
• Casual dining experience
• Conflict management
• Mentoring
• Office experience
• Moving
• Microsoft Word
• Food industry
• Teamwork
• Excel data analysis
• Customer service management
• Customer training
• EDI
• Sales management
• Client services
• Meeting scheduling
• Production scheduling
• Microsoft Dynamics GP
• Sales
• EMR/EHR
• Public speaking
• Problem-solving
• Eaglesoft
• Store opening/closing procedures
• Animal restraint
• Communication skills
• Sales pipeline
• Customer retention
• 10 key typing
• Written communication
• Marketing
• Telemarketing
• Athenahealth
• Managing budgets in a finance role
• Productivity software
• Route driving
• Product management
• Dentrix
• 802.11 (Wi-Fi)
• Safety regulations
• Managing retail teams
• Cold Calling
• Order fulfillment
• Visual communication design
• Serving
• Working with people with disabilities
• Team building
• Mobile devices
• Event planning
• Interpersonal skills
• Handling customer inquiries
• Home & community care
• Color theory
• Office maintenance scheduling
• Warehouse supervisor experience
• Physical inventory counts for inventory management
• Driving
• Customer service
• Office Administration
• Section 8
• Software sales
• High-end sales
• Sales data analysis
• Phone communication
• Revenue cycle management
• Team development
• Supervising experience
• Quick service & fast food restaurant
• Youth mentoring
• Order entry
• Analysis skills
• Time management
• Store management
• Outdoor work
• Computer operation
• Leadership development
• Inventory data entry
• Word processing
• Inside sales
• Proofreading
• Business development
• Microsoft Dynamics 365
• Patient monitoring
• Google Docs
• Meal preparation
• Hospitality
• CPT coding
• EHR systems
• Box truck
• Data entry
• LIHTC
• English
• Customer support experience within e-commerce industry
• Presentation preparation
• Balancing cash drawers
• Sanitation
• Hostess
• Meeting agenda preparation
• Client email correspondence
• Computer skills
• Assembly (Less than 1 year)
• Animal handling
• Factory experience
• In-person customer service
• B2B sales
• Employee orientation
• Animal care
• Microsoft Powerpoint
• Teaching
• Adaptability
• Patient service
• Cash management
• Financial software
• Records management
• Aloha POS
• Medical billing
• Flexibility
• Bookkeeping
• Customer relationship management
• Multi-line phone systems
• Bakery
• Customer communication
• Production planning
• Medicare
• X (Twitter)
• ERP systems
• Planograms
• Private practice experience
• Process improvement
• Environmental regulatory compliance
• POS systems
• QuickBooks
• Medical Records
• Materials handling
• Sales support
• Food service management
• Recruiting
• Continuous improvement
• Research
• Microsoft Outlook Calendar
• Manufacturing
• Merchandising
• Medical office experience
• Warehouse management system
• Customer support
• SAS
• Restaurant experience
• Grocery store
• Clerical experience
• Upselling
• HIPAA
Certifications and Licenses
Food Handler Certification
August 2022 to August 2025
Driver's License
Class D
Driving Licence
Food Safety Certification
ServSafe
Contact this candidate