Experienced Business Operations Advisor
Resume:
MARIE JOHNSON
*** ***** **** ***** ****, TX. ****4 · 512-***-****
*****.**********@*****.*** · https://www.linkedin.com/in/marie-johnson-7188767/
Experienced Business Operations Advisor, Administrative Professional and Communication Coordinator with a proven track record of providing high-level support to senior-level executives. Demonstrates excellent communication and organizational skills while effectively supporting executive teams.
SKILLS
Active Listening Effective Collaboration Adaptability
Effective Communication Business Administration Onboarding and Training
Event Planning Teambuilding Database Development
Analytical and Critical Thinking Business Writing Project Management
Report Writing Staff Management Office Administration
Expense Reporting Travel Accommodations Strategic Planning
Verbal Communication Written Communication Multitasking
Time Management Attention to detail
SOFTWARE
G-Suite Ariba Planview
Smartsheet Jira Miro
Confluence Workday PowerBI
Salesforce Chat GPT Peoplesoft
Concur MS Project SharePoint
MS Excel MS Word MS Teams
MS PowerPoint Visio MS Project
MS Project MS Outlook InfoPath 2013
SharePoint Designer 2013 MS Office Suite
EDUCATION
HS Diploma – 3-year Grad of John Marshall High School -San Antonio, Texas
Psychology – Lon Morris College - Jacksonville, Texas
Statistical Psychology – San Antonio College -San Antonio, Texas
Computer Courses – University of Texas Austin, Texas
EXPERIENCE
JUNE 18, 2018 – PRESENT – DELL TECHNOLOGIES
ADVISOR, BUSINESS OPERATIONS, Dell Technologies
SEPTEMBER 2021 - PRESENT
Responsibilities and Achievements:
Non-Disclosure Agreement Administrator
Product Roadmap Process Controller
Customer KPI Process Controller for CCSG Portfolio
IOP Process Lead
Epic Backlog Process Controller
Supported operations planning, implementation, and policy development.
Communication Advisor
Facilitated Business Communication for reporting for daily, quarterly and EOY communication to stakeholders.
Conducted procedure studies to enhance efficiency.
Designed agency templates and created impactful presentation decks.
Monitored and improved globally tracked employee metrics.
Subject Matter Expert for Ariba vendor management.
Enhanced the organization's new hire process.
Created and supported Intranet sites on SharePoint 2013.
Governed and tracked software licensing.
Oversaw Rewards and Recognition Program.
Spearheaded projects and mentored junior team members.
SharePoint Administrator.
Manage a portfolio of employee surveys and other listening tools to collect feedback from employees on a regular basis. This includes creating and distributing surveys, conducting focus groups, and providing channels for anonymous feedback.
Create and Manage Teams Channels and Database Access.
JUNE 18, 2018 – SEPTEMBER 2021
EXECUTIVE ASSISTANT II TO SENIOR VICE PRESIDENT, DELL TECHNOLOGIES
Responsibilities and Achievements:
Efficiently resolved calendar and schedule concerns.
Facilitated communication between management and staff.
Managed mail and correspondence.
Organized global corporate events and volunteer efforts.
HR recruitment Subject Matter Expert.
Streamlined the hiring process.
Trained and mentored junior administrative team members.
Coordinated meetings, culture initiatives, and events.
Processed travel expenses and reimbursements.
Prepared documents, reports, and presentations.
Managed database access levels.
Volunteered for special projects.
SharePoint Administrator
Managed the recruitment cycle and streamlined the hiring process, reducing cycle time by 30%.
Primary contact Subject Matter Expert (SME) for HR recruitment questions, providing valuable insights and guidance.
Trained and mentored junior administrative team members, delivering seamless support, and fostering their professional growth.
AUGUST 2014 TO MARCH 31, 2017
BUSINESS ANALYST / SHAREPOINT ADMINISTRATOR / PROJECT MANAGER/ASSISTANT PROGRAM MANAGER, HEWLETT PACKARD ENTERPRISE
Responsibilities and Achievements:
Applied honed critical thinking skills to analyze and resolve issues impacting business operations and drive goal achievement.
Conducted interviews with key business users to gather information on business processes and user requirements, informing technology solutions.
Facilitated Business Communication for reporting for daily, quarterly and EOY communication to stakeholders.
Worked as a business analyst, responsible for implementing technology solutions to improve operational efficiency.
Managed a $2 billion program, overseeing financial statements and conducting analysis to ensure financial success.
Functioned as a SharePoint administrator, providing support for the SharePoint environment and managing content databases.
Developed and supported Intranet sites built on SharePoint 2013, enhancing internal communication and collaboration.
Regulated security measures for SharePoint sites and provided end-user support for optimal system performance.
Worked as a project manager, leading project teams and ensuring milestones were met within established deadlines.
Improved business direction by prioritizing customer needs and implementing changes based on collected feedback.
Analyzed key aspects of the business to evaluate factors driving results, summarizing findings into impactful presentations.
Drafted reports on company financial metrics to assess performance and inform decision-making processes.
Great understanding of SharePoint using Web parts, Site Collections, Workflows, SharePoint Designer, Info Path.
OCTOBER 30, 2000 – OCTOBER 28, 2013
ADMINISTRATIVE ANALYST, DELL INC.
Numerous roles within company over 13 years:
Responsibilities and Achievements:
Managed corporate events.
Corporate Communications
Developed communication and training programs.
Facilitated Business Communication for reporting for daily, quarterly and EOY communication to stakeholders.
Directed emergency services program.
Translated directives into actionable deliverables.
Maintained financial records.
Oversaw contracts and vendor relationships.
Organized events and seminars.
Created and maintained websites.
Interfaced with customers and executives.
Led teams and facilitated projects.
Developed and implemented a global winning culture finance newsletter to promote a positive work environment.
Responsible for organizing and managing Monthly Finance Council Board Meetings, including scheduling, agenda preparation, note-taking, action item tracking, minutes, and consolidation of materials.
Developed and implemented a Quarterly Latin America Finance Newsletter to enhance communication within the region.
Created and maintained the Latin America SharePoint site, ensuring its functionality and relevance.
Established and maintained the LA Finance Internal Website and Chatter platform, including design, creation, implementation, and ongoing maintenance.
Held a high-profile role interfacing with external Dell customers and key internal corporate executives, demonstrating professionalism and maintaining confidentiality.
Successfully coordinated special projects, recognition events, and All Hands meetings for a group of 2000+ globally.
Led a team of eight administrative assistants as the Lead Executive Assistant.
Managed the SVP's appointment scheduling and communications.
Lead Executive Assistant for a team of eight administrative assistants.
Formulated complex reports to provide valuable insights for decision-making processes.
Arranged domestic and international travel plans, itineraries, and expense reports on a global scale.
Served as the Lead Facilitator for Dell's Operations Review with the CEO and Executive Leadership Team, ensuring smooth coordination and successful execution
Constructed and maintained the FDAC Aspirational Goals Website for Dell's CFO, providing a centralized platform for tracking and communicating financial goals.
Led a team as the Team Lead for the Green Belt BPI Project, focused on improving the WWOPS Internal/External On-boarding cycle time process. The project was successfully completed and closed, with the team receiving their yellow belts and myself earning a green belt certification.
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