Healthcare Operations & Financial Services Leader
Resume:
Kierra N. Blunt
**** *** *** **, ***** Springs, GA 30328
314-***-**** **********@*****.***
Professional Summary:
Results-driven healthcare and financial professional with 8+ years of experience in customer service, patient care, and financial consulting. Adept at building strong relationships, managing operations, and ensuring exceptional client and patient experiences. A highly motivated and detail-oriented leader with expertise in problem-solving, compliance, and strategic planning. Seeking a role in the healthcare field to leverage clinical and administrative expertise in delivering high- quality patient care.
Education:
A.S. in Computer Science – Alabama State University, Montgomery, AL (May 2013) B.S. in Computer Science – Alabama State University, Montgomery, AL
(Expected December 2026)(Two courses remaining for degree completion) Professional Skills:
Healthcare & Patient Support:
• Strong background in patient interaction, education, and procedural assistance
• Experience in ophthalmic procedures, clinical testing, and patient triage
• Knowledge of healthcare compliance, risk management, and fraud prevention Operations & Risk Management:
• Proficient in reviewing financial transactions for regulatory compliance
• Skilled in approving substantial ACH transactions and mitigating risks
• Experience in loss prevention, fraud investigations, and regulatory reviews Customer Relations & Communication:
• Exceptional ability to engage with diverse populations, ensuring client satisfaction
• Strong written and verbal communication skills for clear and concise patient education
• Adept at leading teams and providing strategic guidance for business growth Technology & Data Analysis:
• Proficient in Microsoft Office Suite, financial reporting, and database management
• Skilled in leveraging analytics for decision-making and operational efficiency
• Experienced in program design and troubleshooting Professional Experience:
Marietta Eye Clinic (Entry- Level Contractor)
Ophthalmic Technician June 2024 – March 2025
• Welcomed patients, collected medical histories, and ensured accurate documentation
• Assisted physicians with diagnostic tests, eye procedures, and medication administration
• Systemizing patients efficiently to optimize clinic workflow
• Provided clear patient education before and after procedures United Wealth Education:
Sales Director March 2019 – Present
• Lead, train, and mentor a corporate team, fostering adaptability, resilience, and high performance in a fast-paced financial services environment while driving a culture of continuous learning and operational excellence.
• Provide tailored financial consulting to individuals and businesses, specializing in money management, budgeting, beneficiary planning, savings growth, and credit optimization.
• Deliver in-depth credit coaching, equipping clients with the knowledge and tools to rebuild, strengthen, and maintain their credit profiles, leading to long-term financial stability.
• Design and conduct financial literacy programs for middle and high school students, partnering with local school districts to educate youth on responsible financial habits.
• Cultivate strong, lasting client relationships through personalized financial solutions, ensuring trust, loyalty, and sustained business growth.
• Spearhead organizational adaptation to market trends and regulatory changes, ensuring continuous innovation and alignment with industry best practices. Greensky (Contractor):
Collections Specialist July 2019 – February 2020
• Managed high-risk customer accounts by implementing strategic collection techniques, negotiating payment solutions, and reducing delinquency rates.
• Provided expert financial guidance to customers, proactively addressing loan repayment challenges and mitigating credit risks to improve financial stability.
• Maintained detailed documentation of customer interactions, ensuring accuracy in payment agreements, dispute resolutions, and compliance with regulatory requirements.
• Built and nurtured strong client relationships through a consultative approach, maximizing recoveries while maintaining customer trust and satisfaction.
• Collaborated cross-functionally with internal teams to streamline collection strategies and enhance operational efficiency.
Wells Fargo Bank:
Financial Specialist September 2016 – February 2019
• Built and maintained strong client relationships by providing personalized financial guidance to individuals and businesses, ensuring long-term financial success.
• Conducted in-depth financial assessments to recommend tailored banking solutions, leveraging expertise in consumer and small business products to drive revenue growth.
• Managed and approved high-value ACH transactions, implementing demanding risk management strategies to safeguard financial assets and ensure regulatory compliance.
• Delivered comprehensive credit education, coaching clients on building, repairing, and maintaining strong credit profiles to enhance financial stability and access to capital.
• Proactively identified opportunities for cross-selling financial products and services, utilizing strategic marketing tools to optimize customer engagement and satisfaction. Fifth Third Bank:
Financial Specialist September 2015 – September 2016
• Provided comprehensive financial consultations, proactively assessing client needs and recommending tailored banking solutions to enhance financial stability and growth.
• Conducted strategic financial reviews, educating individuals and small businesses on wealth management, credit optimization, and investment opportunities.
• Developed strong, long-term client relationships through personalized service, consistent follow-ups, and a consultative approach to financial planning.
• Identified and capitalized on cross-selling opportunities, leveraging in-depth product knowledge and marketing tools to drive revenue and customer engagement.
• Delivered exceptional customer service, ensuring seamless banking experiences while maintaining strict adherence to financial regulations and compliance standards. BBVA Compass Bank:
Branch Professional & ATM Operations Lead July 2012 – September 2015
• Led daily branch operations, ensuring efficiency, compliance, and consistent achievement of monthly sales and service goals.
• Provided strategic sales leadership, mentoring and coaching team members to enhance performance, customer engagement, and financial product knowledge.
• Cultivated strong client relationships by proactively assessing financial needs and offering tailored banking solutions to drive customer satisfaction and retention.
• Managed all ATM operations, overseeing cash flow, maintenance, and security measures to ensure seamless transactions and risk mitigation.
• Identified and capitalized on sales and referral opportunities, contributing to increased revenue and business growth.
Achievements & Certifications:
• Certified Wealth Educator – Recognized for excellence in financial literacy education
• Achieved Top Performer Recognition (5%) - 15 months consecutively
• On the Watch Award (Q4) – Company-wide recognition for outstanding risk management
• Star Performer Recognition Award – Honored for top-tier customer service and sales performance
• Top Performing Banker in West Georgia Region – Awarded for exceptional sales and service References (more upon request):
Michelle Glover – Executive Sales Director, United Wealth Education **********@*****.***
Rosalie Robinson – Field Trainer, United Wealth Education ************@*****.***
Edren Rhodes III – Financial Center Manager III, Fifth Third Bank *****.*********@**.***
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