Analytical Administrative Professional with Client Care Experience

FREDA B. MANN

Peoria IL, *****

773-***-****/ **.***********@*****.***

Professional Summary:

Demonstrates strong analytical, communication, and problem-solving skills, with proven ability to quickly adapt to new environments and operational change. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Skills:

•Oracle • Documentation Proficiency

•QuickBooks Excel • Sage

•Staff Educating / Training • Dynamics

•Performance Management • Record Management

•Microsoft Office • Excel

Work History:

09/2024-Present

Robert Half (Temp Agency)

Accounts Payable Clerk

•Processed. Matched and coded 100-250 invoices

•Processed and distributed weekly check runs, nonscheduled check request from management

•Recorded deposits, reconciled monthly bank and credit card accounts

•Supported management with monthly and annual financial reporting

•Setup vendor cards and chart of accounts

•Researched and corrected discrepancies with invoices

12/2022-09/2024

African American Christian Foundation

Case Manager

•Promoted a safe environment for vulnerable population of clients

•Provided crisis intervention and support for clients experiencing financial hardship, homelessness

•Coordinated services with other community-based agencies and healthcare professionals to provide useful benefits to clients

•Fostered open lines of communication with clients for providing the assistance and support needed in various areas employment, homelessness, financial security and training, etc.

•Monitored clients progress and tracked client services to provide success stories and reporting to executive staff

•Assisted client with the completion of applications, resources for rental assistance, requirements needed for different program enrollments.

02/2022-11/2022

Savor McCormick

Scheduling Coordinator

•Collaborated with team members to develop contingency plans for unexpected staff absence and schedule change

•Developed strong work relationship with management and executive team

•Managed daily scheduling conflict to reduce operational backlogs and support full shift coverage

•Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days and overtime among staff

•Communicated schedule changes due to need of the event in a timely and effective manner with proof of receipt to reduce errors.

•Worked with site managers and event venues to coordinate production and schedules

Education:

Business Management

Malcolm X College

Business Administration

The College of Office Technology

Certifications:

•Northeast Illinois Alliance Training

•Motivational Interviewing Concepts and Skills

•Mental Health 101 and Responding to Mental Health Crisis

•Crisis De-escalation: Dealing Effectively with Agitated People

•Subcook HMIS Homeless Prevention (HP) Supplemental Workflow

•Subcook HMIS Collaborative Partnership Projects

•Subcook HMIS HP Retrieving Referrals

REFERENCES AVAILABLE UPON REQUEST

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