Operations - Residential Care & Staff Development Specialist

Jessica Smith

Dayton, OH

Professional Summary

Driven Floor Coordinator and Residential Assistant Supervisor with 7 years of experience in addiction services and client care. Proven expertise in training and supervising staff, enhancing client engagement, and ensuring safety protocols. Skilled in communication and inventory management, with a strong background in coordinating treatment processes and improving client outcomes. CPR and CIP certified, dedicated to fostering a supportive environment for both clients and team members. Also sharing a background in sales. Ive held various sales, retail and Assistant management positions. Work Experience

Floor Coordinator/ RA Supervisor

Woodhaven Residential Treatment Center-Dayton, OH

December 2022 to September 2025

I held a few different positions while at Woodhaven.

• Basic client care and engagement

• Computer skill

• CPR Certified

• CIP Certified

• PPE training

• Assistant Qualified Staff (passing medications)

• Training Coordinator

• Training new hires

• Facilitating orientation

• Supervising Residential Assistants

• Supervision weekly /monthly

• Camera Audits weekly

• SI/HI Screening

• Communication skills ( bridging different departments) to navigate the best client care

• Coordinating H&I meetings into Tx

• Inventory / management (Detox)

• Safety officer

Assistant Manager/Sales Associate

Spirit Halloween-Dayton, OH

August 2018 to September 2023

• Managing employees to ensure excellent customer service

• Training

• Product placement and stocking

• Opening amd closing

• Inventory

• Assembling floor displays

• Building and tearing down the store each season

Guest Coordinator

Full Circle Services, Inc.-Dayton-OH

January 2020 to November 2021

• Monitoring clients

• Drug screens

• Intake and orientation for new clients

• Room searches

• Deescalate clients

• Crisis intervention

• Case management

• Monitoring safety of client's

Shift Supervisor/ Residential Assistant

Access-Dayton-OH

February 2020 to December 2020

• Drug screen

• Room checks

• Assisting and monitoring resident's and staff

• Cleaning

• Engaging with clients

• Client care

• Intake

Delivery Driver

Domino’s Pizza-Dayton, OH

December 2018 to August 2019

• Delivering food orders within a required amount of time

• Food prep

• Customer service

• Taking orders

• Cleaning

Intake Coordinator / Monitor

W.A.R.M. (Women’s Addiction Recovery Manor)-Henderson, KY June 2015 to July 2016

· Scheduling intakes for client treatment

· Over-the-phone assessments

· Discharge procedures for clients

· Case management

· Urinalysis

· Life Skills training

· Coordinating linkages to outside resources to improve client functioning Education

GED

Patterson High School-Dayton, OH

September 1999 to December 2000

Graphic design

Engineering

Skills

• Microsoft Office

• Microsoft Excel

• Customer service

• Customer complaint resolution

• Assistant manager experience

• Promoting products

• CPR

• Case Management

• Client rapport building

• Crisis intervention

• Hospitality management

• Communication skills

• Leadership

• Training

• Providing product information

• Addiction Services

• Inventory management

• Patient observation

• Sales team management

• Organizational skills

• Supervising experience (5 years)

• Microsoft Outlook

Languages

• English

Certifications and Licenses

CIP (Crisis Prevention Institute)

June 2025 to Present

Driver's License

CPR Certification

February 2025 to February 2027

First Aid Certification

AED Certification

Contact this candidate