Remote Call Center Professional with Leadership Experience

Erica Blanding

**************@*****.***

Authorized to work in the US for any employer

Work Experience

Level 5 Area Manager

Amazon Smithfield, NC

September 2021 to Present

Maintains a high-level focus on customer obsession. Ensure customer orders are filled efficiently and in a timely manner.

Staff my department according to the shift plan to ensure the volume plan for is met or exceeded at the end of shift.

Manage labor moves between fellow department to ensure every department is meeting the planned goal.

Submit start of shift, hourly and end of shift reports.

Development tier one associates to prepare them for upper leadership roles.

Monitor associate’s performances on a quarterly and hourly basis.

Manages between 50 and 100 associates every shift.

Conducts pre-shift briefings to report on the start of shift status of my area.

Implement safety measures throughout the area to ensure a safe and secure area.

Report hourly and End of shift reports during each shift.

Assist with pre-shift expectations with fellow managers from other departments.

Collaborate with peers on projects to help with safety and productivity of the departments.

Assist in the development of my direct reports ensuring to provide the tools for growth on a monthly basis.

Process Assistant

Amazon - Charlotte, NC

June 2020 to Sept 2021

Outbound Balance Process Assistant

•Managing the flow of the work going to outbound fluid load and End of Line.

•Staff jam clears to ensure we have all areas covered for possible jams, and that we are able to clear these jams in a efficient time.

•Report the percent of work heading towards outbound, change destinations to balance the workflow.

Process Assistant

Amazon - Charlotte, NC

June 2019 to June 2020

•I staffed and supervised a team of 40 or more associates in the Universal Item Sort department of the Amazon Fulfilment Center.

•I trained, coached and developed associates to maintain an hourly rate, which is calculated by the daily goal.

•I kept my managers updated on the progress, work flow and/ or issue that the UIS department may encounter on a quarterly basis.

•I worked closely with the technicians of this department to ensure that all machines 100%, so that the associates are able to stay on rate.

•I formed a standard work process, when changes was needed for this department, making sure all associates work each position in an equal amount of time.

•I also organized special teams to get special projects executed.

Associate

Amazon - Charlotte, NC

April 2017 to June 2019

•I worked as an Ambassador who trained new hires the process of the universal department. I taught the associates, how to receive and sort items needed to be sent out to Amazon fulfilment center throughout the region.

•I worked as a problem solver. This position consist of me updating shipment number, providing products with the correct purchase orders, Sending items that are in need of prepping to the prep department. I also sent items that are damage to be processed in the department for damages.

•I also trained and worked in the UIS department. In which I worked as an inductor where I induct items into the UIS Robots where it is then sorted to It's destinations. I also work as a wrangler, in which I cleared jams, organize totes and removed them as directed by the UIS robot. Also keeping communication with my co-worker who is also running the machine.

HPAK PRE PACKER

Tiffany & Co. - Parsippany, NJ October 2013 to March 2017

•Physically processed orders by systematically and physically acknowledging CFC bound merchandise while utilizing established procedures and technology

•Prepared merchandise using established procedures in a timely fashion meeting daily goals

•Maintained inventory accuracy and secure Tiffany assets by following appropriate procedures for care and handling of merchandise.

•Performed special projects and flexed to all departments within the RSC and CFC based on business

demands

Lead lunch monitor

Pomptonian, Inc. - Maplewood, NJ

September 2008 to October 2013

•Supervised a team of ten lunch monitors

•Monitored and Assisted children during lunch and recess

•Reported daily to my supervisor and arranged weekly meetings

•Ensured children with proper equipment, safety and fun

Security Officer

Allied Barton Security Services - Newark, NJ April 2007 to December 2007

Secured premises of Fed-Ex warehouse at Newark Airport.

Maintained a safe and secure environment for employees by checking ID's of employees and guests.

Monitored CCTV cameras and reported any unusual activities

Monitored metal scan units as employees and guest enter and exit the building.

Security Officer

Building Security Services - Newark, NJ

September 2006 to April 2007

Greeted and Assisted employees and visitors to proper areas of the building.

Answered the main phone line and transferred calls to extension in which was requested.

Monitored cameras that was placed throughout areas of the building.

Toured grounds of building, inside and out before locking the building down for the night.

Security Officer

Secure Parking Systems - Newark, NJ

April 2004 to May 2005

Monitored the enter and exit gate of Newark Airport Employee Parking lot.

Provided access to employee and guest after checking for proper ID's

Recorded times of employee buses entering and exiting the parking area.

Security Officer/Receptionist

Irvington general Hospital - Irvington, NJ December 2003 to April 2004

Assisted and Directed visitors to proper areas of the hospital, providing them with proper passes.

Transported lab work to different hospital within the areas.

Toured and Patrolled the building premises to ensure safety through the hospital.

Education

Graphic design and Animation

Anthem Institute-Jersey City

Skills

•Basic Computer skills (10+ years)

•CCTV

•Graphic Design

•Adobe Illustrator

•Adobe Photoshop

•Adobe InDesign

Certifications and Licenses

SORA

March 2017 to March 2019

Security license

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