Data Entry Specialist with 5+ Years Experience

ESTHER NGINA

Virtual Assistant Administrative Support Customer Service

Email: ************@*****.***

Phone: 073*-***-***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Virtual Assistant with strong administrative, communication, and organizational skills. Over 5 years of experience supporting executives, managing schedules, customer communication, data entry, research, and handling multitasking roles efficiently. Known for reliability, confidentiality, and delivering high-quality work with minimal supervision.

CORE SKILLS

- Administrative & Clerical Support

- Calendar Management

- Email Handling & Inbox Organization

- Customer Service & Client Communication

- Data Entry & Database Management

- Travel Arrangements & Scheduling

- Document Preparation & Editing

- Research & Report Writing

- Social Media Support

- File Management (Google Drive, OneDrive, Dropbox)

- MS Office & Google Workspace

- Task Coordination & Problem Solving

PROFESSIONAL EXPERIENCE

Virtual Assistant – Freelance (2019 – Present)

- Managed daily administrative tasks for clients across Kenya, UK, and the US.

- Handled professional email correspondence and ensured timely follow-ups.

- Updated spreadsheets, databases, and CRM systems with high accuracy.

- Conducted market and online research for business and academic projects.

- Drafted, formatted, and edited documents including letters, reports, and proposals.

- Assisted with social media posting, captions, and basic content management.

- Scheduled meetings, managed calendars, and organized virtual appointments.

- Provided customer support through email, WhatsApp, and chat platforms.

Administrative Assistant – (2016 – 2019)

- Supported office operations, filing, documentation, and staff coordination.

- Managed incoming calls, inquiries, and client communication.

- Prepared reports, minutes, and handled day-to-day clerical tasks.

- Assisted in updating office records and tracking appointments.

EDUCATION

Diploma in Business Administration (Aviation College) (2015)

Certificate in Computer Applications

- MS Word, Excel, PowerPoint

- Google Workspace

ADDITIONAL STRENGTHS

- Highly organized and proactive

- Fast learner and adaptable

- Strong attention to detail

- Discreet and trustworthy

- Excellent time-management

REFEREES :Available upon request.

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