Operations & Compliance Leader (GM Level) with ISO, HR, Procurement
Resume:
I am writing to express my interest to join with your company. With over a decade of multi-disciplinary experience across operations management, procurement, ISO compliance, HR, and key account leadership, I bring a combination of skills that allow me to manage complex environments, build systems from the ground up, and drive operational excellence across multiple business functions. In my most recent role I progressed from an executive position to overseeing the full scope of a General Manager. I led factory operations, implemented automation, managed procurement and supplier strategy, and coordinated ISO 13485 and GDPMD compliance. I also supported due diligence for IPO—successfully contributing to one public listing and actively involved in a second ongoing process. My ability to align operations, regulatory requirements, and commercial objectives has enabled me to deliver measurable improvements in productivity, efficiency, and cost control. Beyond operations, I have strong experience in HR management, including recruitment, performance development, foreign worker management, and employee relations. I also bring a background in sales support, key client management, and international exhibitions, having led large teams and coordinated events for audiences of up to 15,000 participants. This combination of operational, human, and commercial leadership enables me to adapt quickly to multicultural environments like Spain and manage cross-functional teams with clarity and strategic direction. I am particularly drawn to opportunities that value efficiency, structure, compliance, and people- centred leadership—areas where I consistently deliver results. I believe my background will allow me to contribute immediately to organisational stability, system improvement, and long-term growth. I would welcome the opportunity to discuss how my experience can support and contribute to your goals. Thank you for your time and consideration.
Warm regards,
Michell Lee Poh Wen
SKILLS
***********@*****.***
MICHELL LEE POH WEN
PROFILE
Education : Bachelors of Laws Degree-University of london (UOL) Instagram : https://www.instagram.com/michelllee_pohwen/ From a multi-disciplinary Operations with legal foundation and extensive expertise spanning factory operations, procurment,ISO compliance, HR,recruitment, marketing and key account management. I am a multi-disciplinary Operations Leader with a solid legal foundation and extensive experience across factory operations, procurement, ISO 13485 & GDPMD compliance, HR, recruitment, marketing, and key account management. My career demonstrates a unique versatility, allowing me to integrate compliance, operations excellence, sales growth, and people leadership into a cohesive and high-impact management approach. I have successfully taken on roles spanning Operations Management, Procurement & Supply Chain Strategy, Quality & Regulatory Implementation, HR and Talent Acquisition, Sales and Business Development, and International Team Training, making me highly adaptable and uniquely equipped to drive organisational performance, structure, and scalability across multiple core functions.
WORK EXPERIENCES
EMP SOLUTION SDN BHD (JAN 2024- CURRENT)
Senior Manager, Operations & Supply Chain
Position Progression: M.E.T Executive Production Manager Currently handling full scope of General Manager
Factory Operations & Workforce Management
Lead the transition from manual production to automated processes, boosting productivity and reducing labor dependency.
Drive continuous automation and productivity improvements across factory operations to enhance output efficiency.
Ensure seamless integration between Production, QA, and Delivery, improving workflow alignment and on-time fulfilment.
Oversee foreign worker welfare and dormitory compliance, ensuring adherence to labor regulations and maintaining a stable workforce.
Strengthen cross-department coordination to support real-time production needs and operational continuity. Achievements (Factory & Workforce):
Spearheaded factory automation improvements that significantly increased overall operational productivity. Enhanced foreign worker management systems, improving compliance, documentation accuracy, and working conditions.
Procurement & Supply Chain Management
Implement system-based solutions (AutoCount & AutoCount POS), transitioning the company from manual recording to fully automated stock adjustments and inventory tracking. Manage forecasting, supply planning, and demand analytics to prevent overstock and stockouts. Lead complete Bill of Materials (BOM) management to ensure accuracy, traceability, and cost control. Conduct strategic sourcing and multi-sourcing to minimize risk and secure competitive pricing. Handle supplier negotiations, vendor relationships, and long-term supply agreements. Manage Certificates of Free Sale (CFS) for export requirements. Oversee end-to-end procurement operations
Operations Management
Production Planning Workforce Coordination
Procurement & Sourcing
ISO 13485 / GDPMD /Quality & Regulatory
Compliance
HR Management
Key Account Management
SOP Development • Process Improvement
Due Diligence
AutoCount • EfiChain • HRIS Systems
LANGUAGE
Spoken & Written :
1. English
2. Bahasa Melayu
Spoken :
1.Chinese
2.Tamil
Achievements (Procurement & Inventory):
Implemented AutoCount systems within 3 months, improving inventory accuracy, transparency, and efficiency. Optimized raw material procurement, achieving better stock balance and reducing manual workload. Automated procurement workflows, strengthening supply chain stability. ISO 13485 & GDPMD Compliance
Developed, updated, and maintained ISO 13485 & GDPMD documentation, including SOPs, Work Instructions, Forms, and Quality Records.
Supported external audits by preparing audit files, tracking NCR closure status, and ensuring timely corrective action implementation.
Trained foreign workers and operational teams to adhere to ISO documentation and compliance requirements. Ensured documentation accuracy and traceability in alignment with MDA & GDPMD regulatory expectations. Sales & Key Account Management
Oversee Debtors Statement of Accounts (SOA), ensuring accurate tracking, timely collection, and improved repayment discipline.
Act as the primary liaison for key clients across Malaysia and international markets. Conduct regular client reviews to assess performance, address issues, and improve service levels. Support commercial functions by negotiating pricing, terms, and supply conditions with suppliers and partners. Achievements (Sales & Accounts):
Successfully recovered overdue debts, including 2-year outstanding SOAs. Built an automated invoice reminder system, strengthening collection flow and reducing overdue payments. Due Diligence (Public Listing Preparation)
Involved in due diligence processes for the company’s planned public listing, including documentation review, compliance verification, and data consolidation for regulatory submission. Independent Representative
NORTHSTAR SDN BHD / QNET (Jun 2016 - Dec 2023
Generated domestic and international leads to support the sales pipeline and drive business growth. Led and managed a dynamic team of 30–60 people, setting performance targets and ensuring consistent achievement of sales objectives.
Conducted market research, including trend analysis, competitor assessment, and customer segmentation to guide strategic sales initiatives.
Oversaw sales management functions, including monitoring team performance and implementing strategies to achieve revenue goals.
Coordinated marketing and product-awareness projects to increase visibility and improve sales conversion. Provided leadership, training, and mentorship, fostering a high-performance culture built on accountability and excellence.
Built and maintained partnerships with travel agents, corporate clients, and local businesses to support collaboration and long-term sales growth.
Led and executed priority growth projects, developing strategies focused on financial sustainability and customer satisfaction.
Managed large-scale promotional events, business presentations, and training sessions, catering to audiences from 1,000 to 15,000 participants.
Handled full operations for international exhibitions, including vendor management, logistics coordination, and on-site execution.
Coordinated showroom operations, ensuring smooth customer experience and product presentation. Assistant Manager / Senior Manager
Universiti Tunku Abdul Rahman (UTAR) ( March 2014 – May 2016) Recruitment & Talent Acquisition
Developed and implemented recruitment strategies to attract both local and expatriate talent. Conducted interviews, assessments, and end-to-end selection processes. Worked closely with department heads to identify staffing requirements and ensure timely hiring. Employee Relations & Engagement
Served as the main point of contact for employee concerns and inquiries. Facilitated conflict resolution and ensured adherence to company policies. Promoted a positive workplace culture through engagement initiatives. Performance Management
Managed the performance appraisal cycle and guided managers on evaluation methods. Supported performance improvement plans and identified training needs for staff development. Oversaw onboarding, HR database maintenance, disciplinary cases, hearings, and benefits administration HR Policy & Compliance
Reviewed and updated HR policies to ensure compliance with Malaysian labour laws and regulations. Ensured full statutory compliance, including EPF, SOCSO, and employment standards. Created SOPs and policies, and communicated updates to all employees. Additional HR & Administrative Functions
Managed teaching permit applications, immigration matters, and MMC applications for clinical staff. Maintained HR records such as compensation, medical benefits, and claims. Oversaw expatriate hiring, onboarding, and relocation processes. Issued official documents including employment letters, confirmations, and disciplinary notices. Marketing Development Manager
Greencity International College ( September 2012-March 2014 Led a department of 6 Assistant Managers overseeing 40 Marketing Executives. Managed and resolved 250 tribunal cases and 1 civil magistrate case within 10 months. Served as liaison between the college and embassies (Nepal, Bangladesh, Iran). Coordinated partnerships with cruise companies (Royal Caribbean & Star Cruise) and media organisations. Oversaw Student Visa processes and immigration documentation for international students. Supported international marketing initiatives across Myanmar, Bangladesh, and Nepal. Managed all marketing and promotional materials prior to publication and distribution. Ensured compliance with academic and marketing policies; coordinated verification with third-party agencies and institutions.
Developed and executed sales and marketing plans aligned with institutional growth goals. Planned, organised, and managed brand activities, including roadshows, expos, and TV advertisements.
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