Results-Driven Sales & Customer Service Professional
Resume:
Tijana Dixon
Houston, TX *****
*************@*****.***
Professional Summary
Results-driven professional with 13 years of experience seeking a Sales Representative role, leveraging expertise in remote customer service and sales management. Proven track record in converting inbound leads and building strong client relationships to drive revenue growth. Strong analytical skills and proficiency in Microsoft Office enhance ability to deliver exceptional sales performance. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Sony PlayStation / Sutherland Global Services (USA Company)-Houston, TX April 2021 to September 2025
• Resolved customer inquiries related to account access by resetting passwords and updating client information.
• Processed refunds efficiently, ensuring customer satisfaction and adherence to company policies. Customer Service Representative
RECON-Houston, TX
December 2017 to May 2021
• Conducted outbound calls and generated letters to acquire supplemental account information, ensuring comprehensive records.
• Analyzed insured payment histories and agency production to forward HOLD/PROMISE requests to management, successfully preventing policy cancellations.
• Coordinated the generation of manual notices when system-generated notices were unavailable, maintaining consistent communication with clients.
• Provided back-up support to file room and reception areas, and effectively managed electronic inquiries through multiple customer service channels.
Customer Service Representative
UnitedHealth Group-Houston, TX
February 2017 to May 2019
• Delivered prompt and thorough responses to customer inquiries, ensuring high satisfaction levels and effective resolution of issues.
• Collaborated with internal teams, including management and sales, to facilitate seamless communication and service delivery.
• Maintained and communicated knowledge of customer tools and resources, providing training on websites, eForms, email reports, and payment options. Customer Service Representative
Sam's Club-Houston, TX
June 2013 to August 2016
• Managed communication systems to ensure accurate message transmission, vehicle tracking, and essential data recording.
• Coordinated and facilitated membership drives across multiple locations, enhancing corporate engagement and participation.
• Delivered customer support through inbound calls and live chat, efficiently booking appointments and resolving inquiries and issues.
Customer Service Representative
A1 Personnel Harris County
February 2014 to August 2015
• Delivered exceptional customer service to clients, ensuring a seamless experience and addressing inquiries efficiently.
• Assisted customers in the application process for EZ TAG via phone, enhancing accessibility and convenience.
Territory Sales Representative
StaffingSolutions-Houston, TX
September 2010 to June 2014
• Collaborated with store management and regional leadership to enhance wireless performance, exceeding customer expectations.
• Built and maintained relationships with channel partners to boost territory performance, contributing to continuous improvement efforts.
• Analyzed sales performance data and formulated strategic business plans to retain customers and drive revenue growth.
Green Mountain Energy Representative
Advantage Staffing
May 2011 to September 2012
• Successfully acquired 100 new customers monthly through effective cold calling strategies, contributing to increased sales and customer base.
• Provided cross-training to fellow associates on cold calling techniques, enhancing team proficiency and customer engagement skills.
Education
High school or equivalent in General Studies
Elsik High School
May 2010 to May 2010
Medical, Medical
Houston Community College
Skills
• Customer Service
• Customer Support
• Etiquette and Good Quality
• Typing
• Computer Skills
• Microsoft Outlook
• Microsoft Word
• Integrity
• Proactive
• Results-oriented
• Microsoft Office (Excel, Word, Access, FrontPage, Etc)
• Solid Understanding of Retail Business and of the Consumer Packaged Goods Industry
• Office Organization (Sorting and Establishing Filing System)
• Top Performer
• Benefits Administration
• Sales Management
• Call Center
• Customer Care
• Working Knowledge of Industry and Competitive Landscape
• Type 45 WPM
• Proficiency in Microsoft Office, Particularly Excel and Power Point
• Analysis Skills
• Quality Assurance
• Excellent Phone Skills
• Management
• Data Entry
• Bilingual
• Data Entry
• Work Ethic
• CSR
• 10 Key Calculator
• Technical Support
• Live Chat
• Help Desk
• Sales Experience
• Strong Organizational and Analytical Skills
Contact this candidate