Office Manager - Operations & Process Improvement Specialist

SUSAN D.ANTHONY

*** ******* ******. ***** *********, NY 14120 • 716-***-****. ********@**********.*** Office Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Prepare work schedules and expedite

workflow

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Experience

Kaleida Health, Williamsville, NY 1988 to 2008

Office Manager, 2000 to 2008

Secretary, 1995 to 2000

Office Clerk 1988 to 1995

Repeatedly promoted during 20-year tenure with Kaleida Health, culminating in current responsibility for coordinating all office functions and supervising a team of three administrative professionals. Results: Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff.

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.

Organized and implemented outside staffing Agency usage, resulting in increased staffing/ safer work atmosphere. Represented Management in Staff Union issues that improved the communications between Management/Union and Staff. resulting in less grievance.

Niagara Sheets LLC, North Tonawanda, NY 2008 to 2010 Receptionist/Administrative Assistant/Customer Service Specialist Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results: Helped drive a 10% increase in customer satisfaction. Provided management with Customer problems /issues and implemented ways to improve Customer satisfaction that reduced inaccuracies within Niagara Sheets.

Quickly became a trusted assistant to the company executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Pioneer Printing - Gardei Manufacturing

I North Tonawanda, NY

Customer Service Specialist / Administrative Assistant 2011 to 2018 Served as Executive Assistant to the Management team, handled a busy phone system, Functioned as primary liaison to customers and ensured a consistently positive customer experience. Entered customers' orders and was responsible for the daily scheduling of shipping products Via UPS or scheduling a truck pick up. Handled customer complaints and tried to resolve them and if I couldn't I would forward complaints to the Management team.

Minor account receivable and accounts payable. Billing customers for their invoices of the products shipped. Skills

• Office Management

• Teambuilding & Supervision

• Staff Development & Training

• Polices & Procedures Manuals

• Report & Document Preparation

• Prepare work schedules and expedite workflow

• Accounts Payable / Receivable

• Bookkeeping & Payroll

• Records Management

• Meeting & Event Planning

• Inventory Management

• Expense Reduction

Education/Training

High School Diploma - North Tonawanda Senior High

Training and Education within Kaleida Health System Microsoft Word-Excel-Power Point

Diversity Training

Management Training

Employee Payroll Training

HIPP A Laws Training

Union Management Training

Supervision Training

Employee and Patient Report & Document Preparation Policies & Procedures

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