Seasoned Project Manager with Global Delivery Excellence

Professional Summary :

Project Manager / Coordinator QA Manager Recruitment, Software Testing & Quality Assurance ISO/CMMI Certified

Results-driven professional with 19+ years of comprehensive experience spanning Talent Acquisition, Software Quality Assurance, Project Management, and Process Auditing. I bring a unique combination of technical expertise and people skills to drive organizational success.

Project management and coordination of cross-functional teams to deliver high-quality solutions in both domestic and international projects, including successful UNDP initiatives in LAOS and Indonesia. Also specialize in end-to-end recruitment lifecycle management, manual software testing, ISO/CMMI compliance auditing, and. My experience spans

Expertise:

Project Management and project coordination

Full-cycle technical and non-technical recruitment

Manual and functional software testing

Quality management systems aligned with ISO 9001, ISO 20000, ISO 27001

CMMI Level 5 process implementation and auditing

Agile/Scrum project coordination

International talent acquisition and stakeholder management

Key Achievements:

Achieved zero non-compliance record while managing multiple client accounts

Transitioned testing processes from Waterfall to Agile methodology for major educational institutions

Connecting the right talent with the right opportunities while ensuring quality excellence

Successfully recruited bilingual specialists for UNDP projects across Southeast Asia

Led quality assurance initiatives for Fortune 500 clients including Apple, Microsoft, and Caterpillar

EXPERIENCE :

B4B IT Solutions Pvt Ltd

Recruitment / Software Test Engineer / Project Manager / Coordinator

July 2022 - Present Chennai, Tamilnadu, India

UNDP LAOS Project: Digital Learning Classroom Upgrade

Led the upgrade and development of a digital learning classroom platform to deliver a holistic digital teaching and learning experience across 5 schools in Vientiane Capital and remote provinces of Laos. The project aimed to enhance the educational experience for students and teachers, especially from ethnic minority groups (MVGs) and rural populations.

Key Responsibilities:

Provided ICT equipment to schools, teachers, and students to facilitate access to digital learning platforms.

Developed comprehensive project documentation including Functional Requirements Specification (FRS), System Requirements Specification (SRS), and Technical Assessment Reports.

Created and managed project timelines, change management plans, and inception reports to ensure smooth project execution.

Authored operational documents such as Infrastructure Requirement documents, Implementation Plans, and Project Implementation Reports.

Designed training manuals (video and document formats) and produced notes on software usage.

Drafted Privacy Policy and Terms and Conditions for the digital learning app and software.

Compiled project closure documents including Completion Reports, Final Feedback Status, Server Requirement Documents, and Operations and Maintenance Manuals.

Impact:

Enabled students and educators in underserved areas to adopt digital learning, improving education quality and inclusion in rural Laos.

UNDP Indonesia Project : STRIVE – AI Driven rural development platform

AI-based platform to analyze village development challenges, policy impacts, and grassroots implementation across Indonesian communities, enabling data-driven decision-making for sustainable rural development

Key Responsibilities :

Checking and testing of multi-language platform (English and Bahasa Indonesia) supporting inclusive access for diverse stakeholders and rural communities

Checked for the implementation of techniques like data visualization using Keyword Density analysis, Biterm Topic Modeling, Bigram Graphs, and Trigram Graphs.

Tested the functioning of third-party APIs including Kobo Toolbox, Superset for enhanced functionality

Tested the functioning of AI chatbot interface to facilitate user engagement and provide intelligent assistance for platform navigation and insights

Conducted comprehensive project reviews including inception reports, prototypes, workplans, design documents, training plans, UAT documentation, and training materials to ensure quality delivery

Project Coordination:

Coordinate project deliverables for E-HRMIS system (C-DAC Silchar) ensuring timely completion

Serve as primary client liaison for UNDP projects, facilitating clear communication between development teams and stakeholders

Manage WordPress website maintenance including content updates, tender notifications, and menu modifications Review and secure client approvals for FRS, SRS, use cases, and prototypes

Software Testing:

Conduct comprehensive manual testing across projects: APTAMED, TRIHMS Website, and UNDP applications Monitor client training sessions and collaborate with onsite coordinators for issue resolution

Ensure quality standards compliance across all project deliverables

International Recruitment:

Identified and recruited bilingual project coordinator for UNDP-LAOS Video Conferencing Project through strategic LinkedIn networking

Successfully sourced and hired Business Analyst (Bahasa/English) and WordPress Developer for UNDP-Indonesia Deep Listening Tool Project using Indeed and LinkedIn

Managed complete end-to-end recruitment process including candidate screening, technical assessments, and employment negotiations

Recruitment & Talent Management:

Execute comprehensive talent acquisition strategies across technical and non-technical roles

Conduct technical competency assessments and cultural fit evaluations through structured interview processes

Maintain robust candidate database with comprehensive tracking and feedback systems

Develop innovative talent engagement strategies that reduce organizational attrition rates

Negotiate employment terms and manage complete employee lifecycle from onboarding to exit

Bow and Baan Technology Solutions Limited

Manual Software Tester / Quality Analyst/ Recruitment Lead September 2016 - July 2022 Chennai, Tamil Nadu, India

Led recruitment initiatives, software testing operations, and contract management(involving in tender activities) for educational institutions and government organizations.

Contracts & Tendering:

Prepared technical proposals, cost estimations, and milestone charts for government tenders

Developed comprehensive tender documentation including technical and financial proposals

Analyzed tender requirements and aligned organizational capabilities with client specifications

Quality Assurance & Testing:

Executed manual testing for Online Student Counseling Management System and web development projects

Managed quality assurance for diverse clients: SVVU, TANUVAS, MAFSU, IIM-BG, VTU, MFL, IIM Shillong Ensured compliance with GIGW, OWASP, and NIC checklist requirements

Successfully transitioned IIM Shillong testing processes from Waterfall to Agile methodology Facilitated Agile ceremonies including sprint planning, retrospectives, and daily stand-ups

Conducted regular QA training sessions on best practices, test case design, and defect management

Recruitment Leadership:

Managed end-to-end recruitment for developers and testers from job posting to onboardi

Executed campus recruitment drives for .NET developers including written assessments and technical interviews Developed comprehensive job descriptions in collaboration with functional leaders

Managed candidate applications across LinkedIn, Naukri, and Indeed platforms

L&T Infotech Ltd

Account Quality Manager / Quality Leader / Process Auditor October 2008 - March 2016 Chennai, Tamil Nadu, India

Managed quality assurance and process auditing for Fortune 500 clients including Apple, Microsoft, Caterpillar, INGRAM, PROS, and International Rectifiers.

Quality Leadership:

Defined quality objectives and project scope ensuring alignment with SQA standards and business goals

Tracked and communicated quality metrics, test coverage, and defect trends to stakeholders

Implemented software quality standards with continuous integration and test automation initiatives Conducted comprehensive quality audits, test reviews, and compliance check

Analyzed software quality performance using defect density and test pass percentage metrics

Standards Compliance & Auditing:

Developed and maintained Software Quality Management Systems compliant with ISO 9001, ISO 20000, ISO 27001, and CMMI Level 5 standards

Established quality benchmarks and compliance metrics for internal and external audits

Conducted internal process audits, work product reviews, and software configuration audits

Led CMMI appraisals and process maturity assessments as ATM member using data-driven quality baselining with Minitab

Performed software risk analysis and engaged senior management for proactive risk mitigation

Conducted corporate and project-level training on software quality frameworks and risk-based testing

L&T Infotech Ltd (Freescale Engagement)

Project Leader March 2003 - September 2008 Chennai, Tamil Nadu, India

Led project management and operational excellence initiatives for Freescale Finance applications with zero non-compliance record.

Project Leadership:

Ensured continuous service improvement monitoring project activities across multiple workstreams Defined project scope, objectives, and deliverables aligned with business expectations

Developed comprehensive project plans including timelines, milestones, resource allocation, and risk assessments Led high-performing project teams with clear role assignments and accountability measures

Organized and facilitated Agile ceremonies including sprint planning, daily stand-ups, and retrospectives

Client Management:

Managed development and maintenance support for Finance (Accounts Receivable) applications Led client operational review meetings ensuring adherence to stringent SLAs

Drove process improvement initiatives through IQL implementation enhancing operational efficiency

SKILLS

Talent Acquisition & Recruitment

Software Testing & Quality Assurance

Quality Management Systems, Auditing

Project Management

Agile/Scrum Methodologies

Client Relationship Management, ITIL V3

CMMI Level 5 (DEV/SVC)

ISO9001, ISO20000, ISO27001.

Technical Skills

Knowledge of Python, MySQL

Working knowledge of Power builder tool, chatgpt, perplexity.ai,claude.ai.

Good Knowledge of WordPress

Minitab/Statistical Process Control

TRAININGS & CERTIFICATIONS

ITIL V3 Foundation Certified

IPMA Level D - Project Management

Six Sigma Green and Black Belt Certified

ISO Auditor Certified (ISO 9001, ISO 20000, ISO 27001)

CMMI Appraiser Certified - CMMI-DEV V1.3 L5

CMMI Appraiser Certified - CMMI-SVC V1.3 L5

ISO/IEC 20000:2005 Internal Auditor Training (DNV)

HONORS & AWARDS

Certificate of Appreciation - ATM Role in CMMI-DEV V1.2 Appraisal Team Performance Award - CMMI Appraisal Excellence

Best Managed Project Award (Eagle Award)

GLOBAL LO Project - Eagle Award First Prize

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