Patient Account Coordinator Remote Support Candidate

REGINA E. DAVIS

***** ********** ** • Elkmont, AL 35620

256-***-**** • ********@*****.***

Professional Summary

Experienced healthcare billing and insurance specialist with 20+ years of experience in patient accounts, insurance verification, claims processing, denials, appeals, payment posting, and medical records management. Skilled at resolving patient account issues, coordinating with payers, and ensuring accurate reimbursement. Seeking a Patient Account Coordinator role to leverage strong account, billing, and patient communication skills. Core Skills

• Patient Account Coordination

• Insurance Verification & Eligibility

• Claims Processing & Submission

• Denial Management & Appeals

• Payment Posting & Account Reconciliation

• Patient Financial Counseling

• EOB Review & Explanation

• Medical Records Processing & ROI

• HIPAA Compliance

• EMR/EHR Systems & Insurance Portals

Professional Experience

Billing & Patient Accounts Specialist — Huntsville Cardiovascular Clinic (2007–2017)

• Managed all aspects of patient accounts including billing, insurance verification, and financial documentation.

• Verified eligibility, deductibles, copays, and authorization requirements for cardiovascular procedures.

• Submitted accurate claims to multiple payers and processed corrections.

• Handled denials and prepared appeals; followed up to ensure reimbursement.

• Posted payments, balanced accounts, and resolved discrepancies.

• Assisted patients with EOBs, balances, and payment options.

• Coordinated with providers for documentation accuracy.

• Processed high-volume ROI requests while maintaining HIPAA compliance.

• Retrieved, scanned, and transmitted cardiovascular records securely. Chiropractic Assistant — Reed Family Chiropractic (2017–2025)

• Assisted the provider with patient prep, therapy modalities, and equipment setup.

• Completed new patient intakes and accurate documentation entry.

• Verified insurance, collected copays, and supported billing tasks.

• Maintained HIPAAncompliant medical records.

• Coordinated communication and record exchange with external providers.

• Performed frontnoffice duties when required.

Education

High School Diploma — Huntsville, AL

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