Strategic Operations Leader - People & Compliance Expert

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STRATEGIC OPERATIONS & PEOPLE LEADERSHIP PROGRAMS COMPLIANCE VENDOR MANAGEMENT

Strategic People Operations leader with 17 years of experience designing and scaling systems, policies, and processes that drive efficiency, compliance, and a great employee experience. Skilled at aligning people, operations, and strategy by translating complex requirements into clear, scalable frameworks that support organizational growth.

Leads global people operations and compliance initiatives across Africa, Asia, and Latin America, partnering with HR, Payroll, Finance, Legal, and IT to strengthen alignment, accountability, and data integrity. Experienced in implementing automation and workflow improvements that streamline onboarding, enhance efficiency, and ensure regulatory compliance. Passionate about building transparent, people-centered hiring and onboarding systems that connect individuals to purpose and culture.

Thrives in fast-paced, high-growth environments by bringing structure to ambiguity and delivering equitable, compliant solutions that help teams work smarter and stay connected across distributed, remote-first settings. Based in Nashville, TN.

CORE COMPETENCIES

Operations & Workforce Leadership

Global Operations & Workforce Management

People Strategy, Onboarding & Training

Cross-Functional Team Leadership

Board & Stakeholder Engagement

Event & Retreat Logistics (virtual + in-person)

Recruiting Coordination & Candidate Experience

Compliance & Governance

Risk & Governance Frameworks

Policy Development & Regulatory Readiness

Compliance & Audit Preparedness

Contract & Vendor Management

Change Management & Organizational Development

Systems & Process Optimization

Process Automation & Efficiency Improvements

HRIS & Workforce Systems

Technology Integration & Data Integrity

Digital Transformation & Knowledge Management

Budgeting, Invoicing & AP Coordination

CAREER HIGHLIGHTS

Directed the incorporation of three global subsidiaries and managed compliance for six entities, enabling $40M+ in funding.

Streamlined consultant hiring for 1100+ global engagements, automating workflows to cut processing time by 30% and improve compliance accuracy.

Built a compliance calendar that improved reporting accuracy by 95%, reducing legal and audit risk across multiple entities.

Automated workforce systems, reducing onboarding time 30% and administrative workload by 25%, scaling capacity.

Oversaw multi-million-dollar contract portfolio, driving procurement efficiency and achieving 100% donor and regulatory compliance.

PROFESSIONAL EXPERIENCE

Management Sciences for Health Remote 2023 to Present

Senior Manager, Consultants & Compliance

Led global consultant onboarding for 650+ consultants in 2024 and 500+ in 2023, designing systems and training that enhanced engagement, reduced onboarding time by 30%, and achieved 90%+ policy compliance. Partnered with HR, Legal, and Finance to align onboarding content and learning systems with organizational goals.

Partnered with Legal, Procurement, and Finance to align consultant contracts, SOWs, and renewals with budget and risk controls, streamlining onboarding and cutting time-to-productivity by 30%, while maintaining 90%+ compliance with policies and regulations.

Designed and delivered training for 400+ stakeholders, improving consultant engagement efficiency by 50%.

Strengthened audit readiness and minimized compliance risks through robust process documentation.

Aligned global talent operations with organizational priorities, integrating recruiting workflows and people programs to drive consistency and excellence in hiring and onboarding.

ThinkWell, LLC Remote 2019 to 2022

Corporate Compliance Manager, 2020 to 2022

Advised C-suite on workforce and compliance policies, aligning HR and operations with strategic goals.

Directed the incorporation of three international subsidiaries: managed compliance for six entities, enabling $20M+ in funding.

Oversaw multi-million-dollar contract portfolio, streamlining vendor procurement and ensuring 100% compliance.

Developed a compliance calendar, improving reporting accuracy by 95%, mitigating donor and regulatory risks.

Solutions Manager, 2019 to 2020

Supervised a team of 4 managing global operations, including risk, travel, IT, and vendor relations.

Cut onboarding time by 30% and administrative workload by 25% through process automation.

Improved knowledge management and employee engagement in collaboration with HR and Communications teams.

2U, Inc. Lanham, MD 2018 to 2019

Operations Manager - Academic Programs

Managed end-to-end quarterly programming for Simmons@Nursing preceptor workshops, coordinating curriculum design, logistics, and partner communications for 300+ students and faculty. Delivered seven large-scale learning events annually, reducing costs by 20% while maintaining 85%+ satisfaction and ensuring program excellence.

Resolved 300+ university partner issues with 100% accuracy and compliance in program documentation.

Pathfinder International Watertown, MA 2015 to 2018

Senior New Business Officer/Coordinator

Developed high-impact business opportunity portfolios across Asia, MENA,and East Africa, contributing to a 20% increase in funding prospects and strengthening global positioning. Successfully awarded $100M project in Ethiopia.

Implemented a centralized knowledge management system, reducing proposal retrieval time by 40% and improving team efficiency. Achieved 100% compliance with organizational policies, streamlining business operations for long-term success.

Open Learning Exchange Cambridge, MA 2014 to 2015

Global Programs Manager

Managed $200K+ in grant funding, ensuring 100% compliance while leading the planning, creation, deployment, and reporting of international refugee education initiatives. Streamlined program operations by enhancing stakeholder communication and optimizing grant administration, benefiting refugees in Dadaab, Ifo, and Hagadera camps. Hired, onboarded, and led a team of 10+ associates, consultants and interns, improving project execution efficiency by 20%.

International Center for Ethics, Justice, and Public Life, Brandeis University Waltham, MA 2012 to 2013

Senior Social Justice Program Coordinator

Managed end-to-end event operations, including billing, invoicing, attendance tracking, survey implementation, and data analysis.

Directed all aspects of event execution for a high-profile 10-day forum, overseeing budget planning, venue selection, logistics, and the creation of innovative marketing materials. Delivered over 40 events in collaboration with student teams, ensuring seamless operations and stakeholder satisfaction.

EARLY CAREER

Ronald McDonald House Charities – House Manager 2009–2012

La Casa De Esperanza – Family Self-Sufficiency Case Manager 2011–2012

Social Development Commission – Refugee Intake Case Manager 2010–2011

AmeriCorps Service/Women’s Fund of Greater Milwaukee – Leadership Program Coordinator 2009–2010

Puntland Development Research Center – Gender Researcher/Project Officer 2007–2008

TECHNICAL SKILLS

HR & Workforce Systems: Workday BambooHR Salesforce Microsoft Office 365 (SharePoint, Excel, Teams, Visio, PowerPoint) Google Suite

Operations & Collaboration Tools: Zoom Adobe Canva Slack Knowledge Management Platforms

Process & Compliance Support: System Enhancements Workflow Automation Data Accuracy & Reporting Document Management

EDUCATION

Certificate, Human Resources Management Cornell University – Ithaca, NY

Certificate, Practical Project Management University of Massachusetts – Boston, MA

Master of Arts, Sustainable International Development Brandeis University – Waltham, MA

Bachelor of Arts, Political Science, and International Studies University of Wisconsin – Madison, WI

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