Data-Driven Administrative and Customer Support Specialist
Resume:
Tammy Croker
Reeves, LA *****
****************@*****.***
Work Experience
Data Entry
Concentrix-Remote, FL
September 2023 to September 2024
Provide information to members about their policy benefits and coverage. Processed request for copies of policy information. Data entry, processing med orders, minor troubleshooting, account maintenance, account setup, and closing out accounts, etc.
Handled sensitive information according to HIPAA.
Interacted with customers in a friendly way.
Laborer Gulf services
Alabama
Nov 2021 - May 2023
Flag traffic.
Assist in general operations, such as cleaning machinery, and delivering supplies when needed. Ensuring loaded debris transport trucks wear safe to travel on roadways. Ensuring no branches or other debris was not a hazard to oncoming traffic. Self Employed
Self Employed-Lake Charles, LA
May 2021 to October 2021
Prioritized and organized tasks to efficiently accomplish service goals. Utilized various software and tools to streamline processes and optimize performance. Managed household errands and other essential duties. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Managed inventory and supplies to ensure materials were available when needed. Exceeded customer satisfaction by finding creative solutions to problems. Identified the needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Call Center Agent
U-Haul-Remote, LA
March 2019 to February 2021
Live verify.
Verify customer information through a call and a text. Also, answer questions and assist with the rental process.. Navigated through computer systems to review information and respond appropriately to callers. Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Coordinated with various company teams to offer and implement successful solutions to customer problems.
Updated databases with new and modified customer data. Reviewed files, records and other obtained documents to respond to customer requests. Answered, screened and processed high volume of calls daily with call management system and web- based communications.
Maintained up-to-date knowledge of company policies and procedures. Call Center Agent/Customer Service
Sykes Enterprises-Remote
October 2018 to March 2019
Answered inbound calls.
Solve customer issues, answer questions, process returns, and perform basic office duties. Ensured compliance with all applicable laws, regulations, policies, and procedures related to customer service activities.
Navigated through computer systems to review information and respond appropriately to callers. Liaised between customers and retail buyers to expedite orders and meet customer demands. Explained key information regarding products and services to customers to encourage informed decision- making.
Processed customer account changes with proprietary software. Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Bakery/deli Manager Trainee
MARKET BASKET-Lake Charles, LA
August 2017 to July 2018
Ordered necessary deli supplies to maintain stock levels. Collaborated with other departments within the store to ensure smooth operations. Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
Trained new employees on proper food handling techniques and safety regulations. Developed weekly schedules for deli staff to ensure adequate coverage during peak hours. Supervised the deli staff to ensure efficient customer service. Monitored daily sales reports to maximize profitability. Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantries. Reviewed invoices from vendors for accuracy prior to payment processing. Maintained accurate records of inventory and product ordering cycles. Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
Self Employed
Self Employed-Lake Arthur, LA
April 2015 to July 2017
Prioritized and organized tasks to efficiently accomplish service goals. Utilized various software and tools to streamline processes and optimize performance. Managed household errands and other essential duties. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Managed inventory and supplies to ensure materials were available when needed. Exceeded customer satisfaction by finding creative solutions to problems. Identified the needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Lead Tax Preparer
Jackson Hewitt-Lake Charles, LA
December 2014 to March 2015
Performed detailed record-keeping for all tax files and documentation for future reference. Furnished taxpayers with sufficient information and advice to verify correct tax form completion. Utilized tax software to efficiently process returns and identify potential deductions and credits for clients. Assisted in the preparation of tax returns for clients by gathering and analyzing financial information. Used tax form instructions and tables to complete tax forms. Computed taxes owed or overpaid for clients.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Researched changes in tax law and regulations to ensure accurate filing of returns. Reviewed client documents to ensure accuracy and compliance with applicable laws, regulations, and internal policies.
Provided guidance to staff on complex tax issues and ensured that all deadlines were met. Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Implemented electronic filing procedures to streamline tax return processing and reduce errors. Supervised a team of Tax Preparers in the completion of individual, corporate, trust, partnership, non- profit, estate, and gift tax returns.
Identified potential areas of risk or non-compliance with existing legislation or regulations relating to taxes.
Corrected previously filed tax returns to amend errors or claim additional deductions and credits. Maintained records of past years' filings for use in preparing current year returns. Maintained strict confidentiality of client information in accordance with privacy laws and regulations. Ensured that all required forms were completed accurately prior to submission. Supplied detailed tax documentation needed to submit accurate corporate and individual returns. Completed day-to-day duties accurately and efficiently. Maintained updated knowledge through continuing education and advanced training. Prioritized and organized tasks to efficiently accomplish service goals. Operated equipment and machinery according to safety guidelines. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Tax Preparer
Jackson Hewitt-Lake Charles, LA
December 2013 to March 2014
Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws. Advised clients on the best strategies for filing their taxes efficiently and legally. Produced US and state income, gift tax, and estate tax returns for individuals. Corrected previously filed tax returns to amend errors or claim additional deductions and credits. Explained complex tax regulations in an easy-to-understand manner for clients' understanding. Cashier
Crowley Grocery-Crowley, LA
July 2013 to December 2013
Stock shelves, bakery/ deli helper, customer service Trained new team members in cash register operation, stock procedures, and customer services. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Followed company security procedures for handling large sums of money. Kept check-out areas clean, organized and well-stocked to maintain attractive store. Provided excellent customer service while promoting loyalty programs to increase sales potential. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system. Checked personal identifications during alcohol and tobacco sales. Lead Baker
MARKET BASKET-Lake Charles, LA
January 2012 to April 2013
Mentored baking staff in proper techniques and bakery procedures. Managed inventory of supplies and equipment, placing orders as needed. Adhered to safety protocols to minimize mishaps and accidents with baking equipment. Finished baked goods with glazes, icings and other toppings. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Baked fresh bread and pastries for cafes and restaurants. Maintained safe and sanitary area by checking food products' temperature and freshness. Cashier
GILLIS GROCERY-Moss Bluff, LA
June 2010 to September 2010
Followed company security procedures for handling large sums of money. Kept check-out areas clean, organized and well-stocked to maintain attractive store. Processed customer payments quickly and returned exact change and receipts. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system. Checked personal identifications during alcohol and tobacco sales. Answered customer questions and provided store information. Verified customer age requirement for alcohol or tobacco purchases. Stocked shelves with merchandise when needed.
Counted and balanced cashier drawers.
Trained new team members in cash register operation, stock procedures, and customer services. Merchandiser
Premier Concepts-Lake Charles, LA
February 2010 to May 2010
Organized engaging front-facing displays to capture customer interest and drive revenue growth. Conducted regular inventory checks to maintain accurate stock levels. Monitored weekly, monthly and quarterly achievement goals. Stocked and rotated shelves and built displays to deliver results for stores and suppliers. Generated reports detailing current stock levels, sales figures, markdown information. Assisted in gathering and moving materials and equipment for assigned displays. Cleaned and organized display cases, shelves and aisles. Collaborated with vendors to ensure timely delivery of merchandise. Manger's Assitant, Lead Baker
Market Basket Food Store-Moss Bluff, LA
March 2006 to July 2006
Maintained up-to-date knowledge of company products and services. Produced thorough, accurate and timely reports of project activities. Supervised daily operations including scheduling shifts, assigning duties. Completed day-to-day duties accurately and efficiently. Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned work and monitored the performance of project personnel. Office Manager
JACKSON HEWITT TAX SERVICE-Lake Charles, LA
December 2003 to March 2004
Managed and coordinated the daily operations of a retail location. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Supervised staff members, organized schedules and delegated tasks. Maintained confidential records relating to personnel matters. Responded to customer inquiries via phone or email in a professional manner. Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. Assisted in recruiting, onboarding and training new employees. Reviewed completed work to verify consistency, quality, and conformance. Reviewed files and records to obtain information and respond to requests. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Implemented quality control measures to uphold company standards. Maintained filing system for records, correspondence and other documents. Ordered supplies and equipment to maintain adequate inventory levels. Managed, scheduled and coordinated office functions and activities for employees. Performed general bookkeeping duties such as reconciling bank statements and creating journal entries. Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Used judgment and initiative in handling confidential matters and requests. Coded and entered daily invoices with in-house accounting software. Managed household errands and other essential duties. Education
GED
Iowa High School - Iowa, LA
April 1997 to May 1997
Skills
• Data entry, Multitasking, Tax Experience, Merchandising, Typing, Customer support, Cash handling, Team Lead Experience, Windows, Conducting Research, confirming information, POS, Management Experience, Personal Assistant experience, Retail sales, Detail-oriented, Attention to detail, Time management, File organization, Problem solving, Basic troubleshooting, Team collaboration, Decision-making, Data entry software, Ability to work on a team or independently, Quality assurance, Excellent communication skills, Data comparison, Numerical data entry, Typing accuracy, collaboration, Maintains confidentiality, Deadline oriented, Microsoft Word, Basic math, Verify data, Time management abilities, Records security, Professional and mature, Critical thinking, Extremely organized, Active listening, Document transcription, Continuous improvement, Prioritization, Error correction, Pleasant demeanor
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