Data Entry & CSR Specialist with CRM Focus

TREVONTNEY JEGEDE

678-***-**** **********@*****.*** Dallas linkedin.com/in/trevon-j-6bb922180

Professional Summary

Detail-medical experience. as a Data oriented support. Entry Seeking Specialist. professional Proven to leverage ability with to strong extensive collaborate teamwork experience effectively skills in and and data a maintain friendly entry, customer attitude a positive in service, a customer new role and Skills

Customer Relationship Management (CRM)

Ticket Handling & Escalation Management

Issue Resolution & De-escalation

Client Onboarding & Product Training

Multichannel Support (Phone, Email, Chat)

Call Center & Live Chat Support

Process Documentation & Knowledge Base Contribution

Remote Collaboration (Teams, Slack, Zoom)

Time Management & Team Collaboration

HIPAA & Data Privacy Awareness

Effective Communication & Active Listening

Tools & Platforms

Salesforce, Google Workspace, Zendesk, Microsoft HubSpot, Office Freshdesk, & Teams, Intercom, Slack & Zoho Zoom Desk, LiveAgent, RingCentral, Professional Experience

DATA ENTRY SPECIALIST / CSR - MEDICATION REFILL, Dallas, TX RemX The Workforce Experts, February 2023-Present

Input databases, customer CRMs, data or (spreadsheets e.g., personal with details, a high orders, degree inquiries, of accuracy. and service requests) into

Update logs, and and contact maintain history. customer account records, including billing information, service

Verify completeness. and cross-check data entries against source documents for consistency and

Handle entries. data cleanup tasks—removing duplicates, correcting errors, and standardizing

Respond services, to accounts, customer or inquiries orders. via phone, email, chat, or in person regarding products,

Address appropriate complaints department. and issues efficiently and escalate more complex concerns to the

Maintain satisfaction a professional and trust. and empathetic tone when interacting with customers to ensure

Generate activities. basic reports on customer interactions, complaints, data trends, or daily

Maintain documentation of data entry and service protocols.

Support account special review. projects or audits that require detailed data compilation or customer CERTIFIED MEDICAL ASSISTANT, Irving, TX

Texas Pain Physicians, May 2021-February 2023

Answer incoming calls and route messages.

Provide directions, answer patient inquiries, and relay messages to providers.

Schedule appointments via phone, in person, or online systems.

Confirm patient demographics and insurance.

Prepare rooms for pain management procedures (e.g., spinal injections, nerve blocks).

Lay out sterile instruments and supplies.

Position patients appropriately based on provider instruction.

Assist sterile the fields. provider during minor procedures by handing instruments or maintaining

Monitor and support patients before, during, and after procedures.

Ensure that proper consent and intake forms are completed.

Assist in accurate medical coding for pain management procedures.

Help prepare and submit billing documentation.

Support collections and payment posting when necessary. MEDICAL ASSISTANT

CareNow, April 2018-April 2021

Patient Intake & Preparation

Take vital signs (e.g., blood pressure, temperature) and patient histories. Prepare conditions. exam and treatment rooms—ensuring proper instruments, supplies, and sterile

Clinical Assistance & Procedures

Administer injections, assist with phlebotomy, and perform lab testing. Aid providers with applying splints, dressings, bandages, and managing wound care basics.

Post-Care & Follow-Up Arrangements

Assist or workplace in patient injury transfers, care. provide follow-up scheduling support, and coordinate physicals

Administrative Responsibilities

Call & Referral Coordination

Screen incoming calls and direct referrals appropriately to physicians or practitioners.

Support for Partner Accounts.

Coordinate physicals and work-related injuries for partner or occupational health accounts.

EHR Usage & Documentation Support

Familiarity with Electronic Health Records systems is valued and often required. CUSTOMER SERVICE REPRESENTATIVE (INPUT SERVICE REQ, Irving, TX CSC ServiceWorks, January 2018-November 2019

Answer orders, or questions account via issues. phone, email, chat, or in person regarding products, services,

Handle necessary. complaints professionally and efficiently; resolve issues or escalate when

Deliver terms. product or service details, usage instructions, return policies, and warranty

Assist returns. customers with placing new orders, modifying existing ones, cancellations, or

Provide real-time updates and troubleshoot delays or missing packages.

Help with setting up, updating, or accessing user accounts and passwords.

Update systems. contact details, communication logs, and issue resolutions in CRM or internal

Ensure all communications are documented for follow-up and reporting purposes.

Comply with company standards for service, security, and confidentiality.

Coordinate with fulfillment, technical, or billing teams to resolve customer needs.

Keep up with changes in offerings, procedures, and technologies. CUSTOMER SERVICE REPRESENTATIVE, Dallas, TX

PFSweb, January 2017-December 2018

Serve addressing as the inquiries, initial point issues, of contact and order-for customers related questions. via phone, email, and live chat,

Assist customers with receive order tracking, accurate processing and timely returns, updates. and service recovery, ensuring

Provide patience. product or service information, escalations, and resolutions with clarity and Education

DIPLOMA IN CERTIFIED MEDICAL ASSISTANT, Richardson PrimaMED

Certifications

HIPAA Compliance Training

Customer Service Excellence (Coursera, 2023)

Microsoft 365

Google Digital Certification

Certified Customer Service Professional

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