Night Auditor with Hospitality & Finance Expertise

**/**** ** *******

Lumberton, Texas

**/**** ** **/****

DESIREE GUIDRY

Summary

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.

Skills

Self directed

Team management

Customer service savvy

Honest Hardworking

Experience

Night Auditor

LaQuinta Inn & Suites by Wyndham

Generated daily, weekly, and monthly reports to close out day and meet objectives. Resolved customer issues quickly while maintaining a high level of professionalism. Responded to customer inquiries regarding hotel services, reservations, directions. Verified customer credit to establish payment method for accommodations. Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.

Performed balance procedures for hotel accounts and resolved discrepancies. Cleaned and maintained lobby and common areas by restocking supplies and watering plants. Verified that all charges posted were accurate prior to submitting final bills to guests. Contacted housekeeping or maintenance staff to report room or building issues. Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.

Assisted with the preparation of daily bank deposits for all departments within the hotel. Attended mandatory meetings for hotel staff and brought issues to attention of upper management. Maintained cleanliness of bathrooms, lobby and front desk. Assessed checklist on daily basis and planned shift accordingly. Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.

Processed guest check-outs, including payment processing and providing receipts. Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Answered telephone calls from customers related to billing inquiries or complaints. Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.

Greeted, registered and assigned rooms to hotel or motel guests. Provided support to housekeeping staff by preparing keys for departing guests when requested. Input and confirmed reservations for guests.

Documented wake-up requests and set up automatic calls in system. Received payments from customers via cash or credit cards. Maintained well-stocked and presentable complementary food and beverage station. Issued room keys and escort instructions to bellhops. Greeted arriving guests and checked them in to their rooms. Automobile Sales/Financial Consultant

Silsbee, TX 77656 409-***-**** ************@*****.*** Silsbee, Texas

08/2001

Beaumont, TX

05/1995

Beaumont, TX

Triangle Motors

Formulated and actualized strategic financial plans across client investment portfolios. Researched and recommended investment opportunities and products that align with clients' financial objectives.

Prepared reports for senior management regarding the progress of accounts under management and any changes that may be needed based on changing market conditions or client objectives. Monitored client accounts daily for changes in value or activity levels. Automobile title clerk.

Maintained company's website daily.

Open/Finalized sales.

Microsoft Word proficient.

Education and Training

State of Texas License : Coametology

Dolphin Technical Institute

High School Diploma

Beaumont Christian High School

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