Multilingual Administrative & Customer Service Professional
Resume:
Cecilia Robles
619-***-**** ***********@*****.***
SUMMARY OF QUALIFICATIONS
● Bilingual Spanish
● Childcare Experience
● Front/Back Office Skills
● Knowledgeable in Microsoft Word, Excel, Power Point
● Managerial and Training Skills
● Interpersonal & Cultural Competencies
● Exceptional Customer Service Skills
● Peer Mentor
● Over 3 years Translator experience
● CPR Certifier
Inter Con / San Diego County
March 2025 to Present
Patrol parking lot.
Report any issue in the building.
Checking the employee has a badge.
Allied Universal / San Diego County.
January 2024 - March 2025
Patrol parking lot.
Greetings the visitors and employees.
Report any issues in the building.
Inter Con / Amazon Games
May 2023 - October 2023
Alarm Monitor
Patrol inside the building.
Report any issues.
Verify guests and contractors are in the list.
Alarm Response.
Securitas / Illumina.
August 2021 - March 2022
Patrol, Receptionist, and Service Desk.
TSM
Young Monitor - Translator.
April 2021 - Julio 2021
WORK EXPERIENCE
CBX-LAZ Parking
November 2019 - July 2020
Customer Service Representative,
Traffic Patrol.
JLL- San Diego, CA / Leidos
July 2018 – November 2019
Receptionist, Mailroom Clerk, Business Support Administration Service.
● Greet persons entering establishment, determine nature and purpose of visit
● Operate telephone and take messages
● Complete weekly reports using company software
● Assist department manager with clerical tasks
● Complete daily mail runs at pre-selected times and pick up outgoing mail from assigned departments
● Arrange for courier services to pick up and deliver packages.
● Maintain adequate mailroom supplies and replenish when needed. C&M Immigration Solutions Plus -San Diego, CA
June 2011 – Present
Office Manager
● Start-up business and administration skills, along with plenty of customer service via phone and in-person.
● Meet with clients and discuss individualized plans for documentation.
● Complete and assist with immigration, resident, naturalization, and abroad citizen paperwork.
● Process legal forms with one-on-one attention to Client.
● Translation of legal documents.
● Occasional booking of flights, both international and national.
● Travel to and from immigration offices and courts.
● Pro bono work to disadvantaged families.
Sunview Properties -San Diego, CA Aug 1992 – June 2014 Property Supervisor
● Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses from property managers.
● Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about locals.
● Process correspondence letters for tenants, workers for property updates, new managers and leases.
● Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
● Supervise and oversee operations, maintenance, administration, and improvement of residential properties.
● Translate letter to Spanish or English regarding property activity.
● Represent the company in court for legal hearings.
● Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
● Determine and certify the eligibility of prospective tenants, following government regulations.
● Run credit; verify information of references and employment. EDUCATION
San Diego Continuing Education – San Diego, CA
● Multi-Level Keyboarding
● Microcomputer Basics
● Peer Support Specialist
● Auto Office Assistant
● Business Support Administration
● Paralegal
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