Customer Service Professional with Insurance Focus
Resume:
Mark Gordon
Brooklyn, NY *****
***********@*****.***
Work Experience
Customer Service Representative
MedReview-New York, NY
July 2021 to July 2025
• Received 100-150 inbound calls from the five boroughs of NY
• Handled inbound calls regarding medical insurance claims
• Provided accurate and detailed information to all customer inquiries
• Document every call into the InContact & CORE systems
• Submit service requests to multiple NYC Health and Hospital
• Re-direct calls to United Healthcare
• Escalated calls to the escalation line as needed
• Used Excel as a backup plan to document calls as needed
• Researched insurance claims
CSR - Customer Service Representative
New York State Covid Hotline-New York, NY
February 2021 to June 2021
• Received up to 50 inbound calls
• Registered customers into the New York State Department of Health website
• Assist customers in locating vaccination hubs in New York State
• Assist customers in scheduling and rescheduling vaccination appointments
• Assist customers in locating a closer vaccination center Customer Service Representative (Part-Time)
Access-A-Ride-Long Island City, NY
January 2020 to August 2020
• Received 150-200 inbound calls from the five boroughs of NY, and the NY Metropolitan area
• Assist customers is scheduling vehicle pick-ups
• Troubleshooting pick-up issues with customers
• Register customers into the Esys system
• Assist customers in locating their vehicles on the Where’s My Vehicle App Lead Supervisor
Hartsfield-Jackson Int’l Airport-Atlanta, GA
August 2013 to February 2019
Supervised and trained individuals on janitorial clean up overnight at airport. Assisted in customer service activities per airline passengers Housekeeping/Stock
Von Maur Department Store-Atlanta, GA
September 2009 to June 2013
House Manager
Young Residence House-Homestead, FL
December 2008 to September 2009
Unity House of Troy
February 2003 to November 2008
Direct Support Professional
Education
Murry Bergtraum High School for Business Careers - New York, NY Skills
• Microsoft Office
• CRM software (5 years)
• HIPAA
• Dispatching (3 years)
• Microsoft Office Suite
Organizational Skills
Conflict Resolution
Customer Service
T7 Operator
Call Center
Data Entry
Dynamics
41 WPM
Esys
Documentation
CPR Certified
Avia Phone
Multi-Task
Cisco
• SQL (3 years)
• Microsoft Dynamics 365 (5 years)
• English
• Phone etiquette
• Typing (10+ years)
• Research (10+ years)
• Research
• Windows (10+ years)
• Microsoft Excel
• Communication skills
• Supervising experience (5 years)
• Analysis skills (10+ years)
• Customer service (10+ years)
• Data entry (10+ years)
• Medical terminology
• Hospital experience
• Organizational skills (10+ years)
• Negotiation
• Conflict management (10+ years)
• Travel planning (3 years)
• Microsoft Word (10+ years)
• Computer skills
Certifications and Licenses
CPR Certification
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