Financial Operations & Billing Manager
Resume:
Patasha Jackson
Marshall, TX *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Office Manager
Heritage House of Marshall Southwest LTC - Marshall, TX September 2022 to Present
• Collected payments
• Handled all financials
• Oversaw AP and bookkeeping
• Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties. Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims. Assist with coordinating and processing ancillaries, census, interim and private advance billing, month end billing and related activities, adjustments, private spend down UDA-s, admission files, refunds, and adjustments. Processes information according to predetermined deadlines. Assist with meeting residents and/or responsible parties to review financial obligations, collect private funds, and assist with other financial related paperwork, primarily at time of admission or upon payer change. Assist with processing and monitoring of all Resident Fund procedures. Accounts receivable collections of past due accounts, making collection calls, sending letters, direct deposit processing and documenting collection activity in collection module. Prepare for and attend AR reviews as requested. Helping with with the Medicaid Application process. Assisting with the Admission process by checking every resident referral insurance eligibility and give the financial approval for admission. Business Office Manager
Heritage of Longview Southwest LTC - Longview, TX
March 2020 to September 2022
• Collected payments
• Handled all financials
• Oversaw AP and bookkeeping
• Plan, manage, and coordinate human resource activities of an organization to maximize the strategic use of human resources and maintain functions such as employee culture, recruitment, personnel policies, and regulatory compliance. Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.Assist with coordinating and processing ancillaries, census, interim and private advance billing, month end billing and related activities, adjustments, private spend down UDA-s, admission files, refunds, and adjustments. Processes information according to predetermined deadlines. Assist with meeting residents and/or responsible parties to review financial obligations, collect private funds, and assist with other financial related paperwork, primarily at time of admission or upon payer change. Assist with processing and monitoring of all Resident Fund procedures. Assist with the accounts receivable collections of past due accounts, making collection calls, sending letters, direct deposit processing and documenting collection activity in collection module. Prepare for and attend AR reviews as requested. Assist as needed with Medical Assistance Application process and MA Pending UDAs. Assist in responding to SARS biller questions and requests. Business Office Manager
Booker T. Washington Nursing Center - Shreveport, LA October 2018 to March 2020
Plan, manage, and coordinate human resource activities of an organization to maximize the strategic use of human resources and maintain functions such as employee culture, recruitment, personnel policies, and regulatory compliance. Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.Assist with coordinating and processing ancillaries, census, interim and private advance billing, month end billing and related activities, adjustments, private spend down UDA-s, admission files, refunds, and adjustments. Processes information according to predetermined deadlines. Assist with meeting residents and/or responsible parties to review financial obligations, collect private funds, and assist with other financial related paperwork, primarily at time of admission or upon payer change. Assist with processing and monitoring of all Resident Fund procedures. Assist with the accounts receivable collections of past due accounts, making collection calls, sending letters, direct deposit processing and documenting collection activity in collection module. Prepare for and attend AR reviews as requested. Assist as needed with Medical Assistance Application process and MA Pending UDAs. Assist in responding to SARS biller questions and requests. Human Resources Coordinator/ Assistant Business Office Manager/Accounts Payable Processor
Legend Oaks Healthcare and Rehabilitation - Gladewater, TX December 2017 to September 2018
Plan, manage, and coordinate human resource activities of an organization to maximize the strategic use of human resources and maintain functions such as employee culture, recruitment, personnel policies, and regulatory compliance. Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.Assist with coordinating and processing ancillaries, census, interim and private advance billing, month end billing and related activities, adjustments, private spend down UDA-s, admission files, refunds, and adjustments. Processes information according to predetermined deadlines. Assist with meeting residents and/or responsible parties to review financial obligations, collect private funds, and assist with other financial related paperwork, primarily at time of admission or upon payer change. Assist with processing and monitoring of all Resident Fund procedures. Assist with the accounts receivable collections of past due accounts, making collection calls, sending letters, direct deposit processing and documenting collection activity in collection module. Prepare for and attend AR reviews as requested. Assist as needed with Medical Assistance Application process and MA Pending UDAs. Assist in responding to SARS biller questions and requests. Regional Human Resources/Payroll Manager Assistant Oasis Healthcare Partners - Kilgore, TX
March 2017 to November 2017
Travelled to different Nursing Facilities of Oasis Healthcare Partners to ensures new hire paperwork is completed
Processes personnel changes such as job, rate or status changes in timekeeping and HR systems Entry of employee benefit into HR and Carrier Systems Answer phones, direct calls
Run varies HR reports
Complete filing
Coordinate on site interviews
Assist HR Director
Assists department Supervisors. Maintains Human Resources information system records and compiles reports from the database and recruitment, employment, personnel records, employee and resident relations, job evaluation, benefits administration, payroll, employee development, training, onboarding, and termination.
Staffing Coordinator
Kilgore Health and Rehabilitation/Oasis Healthcare Partners - Kilgore, TX February 2016 to March 2017
Customer Service Representative
S4 Communications - Longview, TX
August 2014 to February 2016
• Assisted customers with a warm and professional attitude
• Processed customer transactions, refunds and orders
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
• Handled billing issues and order inquiries
• Performed data entry for customer information and orders
• Customer Support
Team Leader quality assurance
TCIM Services, Inc. - Longview, TX
September 2007 to May 2011
Monitoring calls and coaching sales representative on there calls. Assuring quality calls from each sales representative on the call floor.
Telephone Sales Representative
TCIM SERVICES - Longview, TX
September 2006 to September 2007
Sales and upgrades for AT&T Land line service and cell phone service. Education
certified nursing assistant in cna
Panola College - Marshall, TX
2015 to 2015
High school or equivalent in all required
Marshall High School - Marshall, TX
1998 to 2001
Skills
• Human Resource (1 year)
• Hr Assistant (1 year)
• Hr Generalist
• ADP
• Business Office for Skilled Nursing Facility (5 years)
• Accounts Payable (3 years)
• Benefits Administration
• Office Management (5 years)
• Employee Orientation
• Telemarketing
• Accounts Receivable (5 years)
• Recruiting
• Upselling
• Human Resources Management
• Payroll (1 year)
• Management
• EMR Systems
• Financial Report Writing
• Nursing home experience (10+ years)
• Acute care
• Bookkeeping (5 years)
• Insurance Verification (5 years)
• Interviewing
• Microsoft Office
• FMLA
• Leadership
• Management
• Employment & labor law
• Team management
• Medicare (5 years)
• Resident's rights
• Medical Billing (5 years)
• Time management
• Supervising experience
• Office manager experience
• Supervising experience
• Microsoft Excel
• Managed care
• Microsoft Word
• Accounts receivable
• Bookkeeping
• Payroll
• Office management
• ICD-10
• Human resources
• Accounts payable
• Microsoft Word
• Microsoft Office
• Insurance verification
• Healthcare management
• Skilled nursing facility
• Nursing home experience
• Home health
Certifications and Licenses
Texas Notary
February 2021 to February 2025
Assessments
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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