Customer Service Data Entry

Lisa A. Black

Boone, IA ***** 515-***-**** ****-*****@*******.***

Detail-oriented and dedicated administrative professional with 15+ years’ experience in customer service, clerical tasks, and legal documentation seeking to leverage my skills and experience. Confident working with a diverse range of clients and believe I have a great ability meeting their needs. Bringing a commitment to accuracy, excellent communication skills, and a positive team-oriented attitude.

Court Document Processing

Technology Proficient

Team Collaboration & Communication

Record Keeping

Problem Solving

Financial Transactions

Data Entry & Management

Customer Service

Upper Des Moines Opportunity – Emmetsburg, IA Jun 2019 - May 2025

Provide comprehensive support and resources to low-income families in crisis, helping them achieve self-sufficiency and stability.

Assist clients with completing applications for various assistance programs and coordinate community-based initiatives such as back-to-school supplies, holiday gift programs, and children's clothing drives.

Maintain accurate records and data entry for client interactions and services provided.

Demonstrate excellent communication skills with clients, providing consistent follow-up and ensuring clear and concise information.

Key Achievements:

oIncreased program participation by 25% through improved outreach and customer service efforts.

oStreamlined data management, ensuring timely and accurate reporting for case files and program outcomes.

Flint Hills Resources – Algona, IA May 2018 – Feb 2019

Provided administrative support to staff by managing office systems and organizing files.

Handled communications, including answering phones, responding to inquiries, and assisting in office coordination.

Maintained office supplies and processed routine paperwork, ensuring adherence to company policies.

Key Achievements:

oImproved office efficiency by implementing a better system for document filing and retrieval.

Suidae Health & Production – Algona, IA Feb 2018 – May 2018 (Temporary position)

Entered numeric and alphanumeric data into computer systems with a focus on accuracy and efficiency.

Conducted data verification and ensured consistency between input data and source documents.

Supported office operations through clerical tasks, including filing, faxing, and email management.

Helped in the lab making swine vaccinations.

Thul Law Firm – Whittemore, IA Aug 2011 – Dec 2017

Prepared legal documents, including complaints, motions, subpoenas, and pretrial agreements for attorneys.

Managed case files and input relevant information into case management systems to ensure accuracy and up-to-date records.

Coordinated depositions and hearings, including scheduling and communication with clients and opposing counsel.

Assisted attorneys in preparing for trial by compiling necessary documentation and conducting legal research.

Key Achievements:

oReduced document preparation time by 20% by creating standardized templates and improving workflow.

oPlayed a pivotal role in managing client interviews, court dates, and document submissions with 98% accuracy.

Aluma – Bancroft, IA Apr 2003 – Feb 2009

Accurately entered both numeric and alphanumeric data into company systems for processing and record-keeping.

Ensured that all data entry forms were complete and routed to the appropriate departments for review.

Managed filing and tracking of documents to ensure the smooth flow of office operations.

High School Diploma – Corwith - Wesley - LuVerne High School

Skills & COMPETENCIES

EXPERIENCE

Outreach Specialist

Administrative Assistant

Data Entry Keyer

Legal Secretary

Data Entry Clerk

EDUCATION

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