Business Development Customer Service

Dontae Harris

Malvern, PA +1-484-***-**** ********@*****.***

Authorized to Work in the U.S.

Professional Summary

Dynamic and goal-oriented Sales and Business Development Manager with over 15 years of experience leading high-performing teams, driving revenue growth, and overseeing office operations. Proven expertise in CRM management, B2B/B2C sales, customer service, and administrative leadership. Adept at streamlining workflows, building strong client relationships, and delivering top-tier customer experiences.

Core Competencies

• B2B & B2C Sales Strategy

• Customer Relationship Management (CRM)

• Office & Warehouse Operations

• Financial Reporting & Journal Entries

• Vendor Management & Procurement

• Staff Hiring, Training & Supervision

• Inventory & Logistics Oversight

• Administrative Leadership

• Cross-functional Team Collaboration

Professional Experience

Sales / Business Development & Office Manager

Victory Fire & Gas LLC – Malvern, PA October 2021 – Present

• Manage all phases of B2B sales and client acquisition; maintain CRM (ZOHO) to track leads and opportunities

• Execute monthly journal entries and reconcile general ledger accounts

• Supervise office and warehouse operations, including vendor relationships and inventory management

• Collaborate with VP of Operations on financial reports and business strategy

• Conduct vendor outreach, negotiate contracts, and support annual financial audits

Sales & Customer Service Manager

Quadratec, Inc. – West Chester, PA September 2019 – October 2021

• Developed and implemented successful sales campaigns targeting new and existing clients

• Led a team of 15+ representatives, providing coaching and performance feedback

• Oversaw customer service operations, resolving escalated issues and improving retention

• Conducted data analysis to optimize sales and service workflows

• Managed CRM systems and maintained high customer satisfaction ratings

Internet Sales Manager

BMW of Devon – Devon-Berwyn, PA March 2016 – November 2019

• Responded to online inquiries and converted leads into vehicle sales

• Created digital marketing content to drive engagement and increase conversions

• Guided and trained new employees in CRM and customer communication tools

• Met and exceeded monthly sales targets consistently

Assistant Rental Manager / BDC Manager / Sales Roles

Jeff D’Ambrosio Auto Group – Downingtown & Exton, PA 2002 – 2017 (Various Positions)

• Managed BDC (Business Development Center), setting appointments and closing deals

• Oversaw dealership rental operations and ensured compliance with regulations

• Facilitated sales transactions, financing, and customer follow-up

• Trained and supervised new hires in sales, service, and finance

Additional Experience

• Senior Pastor, Encounter Ministries – Leadership, administration, outreach

• Employment Specialist, Broad Street Ministry / Handi-Crafters Inc. – Job placement, client services

• Case Manager, Broad Street Ministry – Social services and care planning

• Relationship Manager, Franklin Mint LLC – AP/AR, vendor relations, Excel reporting

Education

B.A. – Business Administration

Strayer University, Christiana, DE

A.A.S. – Organizational Management

Harcum College, Bryn Mawr, PA

Diploma – Culinary Arts & Hospitality Management

Center for Arts and Technology, Coatesville, PA

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