Customer Service Sales Support

NIKIA GURGANIOUS

Leland, NC *****

***************@*****.*** 910-***-**** Authorized to work in the U.S. for any employer PROFESSIONAL SUMMARY

Highly organized and experienced administrative and operations professional with over 15 years of expertise in sales support, customer service, logistics coordination, and team management. Proven ability to manage vendor and client relationships, streamline processes, and support executive teams. Adept at using Microsoft Office, Salesforce, and various CRM systems to drive operational efficiency and customer satisfaction.

PROFESSIONAL EXPERIENCE

Sales Administrator

Terex Corporation – Wilmington, NC

Oct 2021 – Oct 2024

● Served as the primary administrative support for the Crane Sales division.

● Prepared sales quotes and processed customer orders.

● Communicated progress updates and order statuses to clients.

● Managed invoicing and maintained customer account records.

● Acted as liaison between executive management and factory operations.

● Coordinated logistics quotes and shipment planning. Customer Account Representative

Safeguard Business Systems – Wilmington, NC

May 2018 – Dec 2020

● Assisted small businesses with procurement of materials and promotional products.

● Processed customer orders via phone and email, ensuring timely follow-up and support.

● Collaborated with vendors and arranged freight pickups and deliveries.

● Managed payments and advertised on platforms such as Facebook, Amazon, and company website.

2

Sales Support Specialist

Tencarva Machinery – Wilmington, NC

Aug 2015 – Feb 2018

● Provided administrative support to Sales Engineers and internal teams.

● Handled customer inquiries, tracked orders, and managed delivery logistics.

● Coordinated with vendors for billing, invoicing, and inventory forecasting.

● Answered multi-line phones and supported daily office operations. Operations Manager / Logistics Coordinator

Mowtown USA – Kennesaw, GA

Dec 2009 – Jun 2015

● Promoted from temporary role to full-time Operations Manager within 5 years.

● Managed a 5–10 person warehouse and office team.

● Recruited, hired, and trained staff across logistics and administrative departments.

● Oversaw customer/vendor relations, billing, inventory, and shipping.

● Handled all Amazon and website orders, including marketing and fulfillment.

● Scheduled dispatch and managed a 3-truck delivery fleet. Eligibility Specialist

SME Durable Medical Equipment – Wilmington, NC

Jul 2012 – May 2013

● Verified medical insurance eligibility and billing codes for durable medical equipment.

● Provided customer service and payment processing support.

● Navigated multiple insurance provider platforms for data accuracy. 3

Customer Service Supervisor / Associate

AT&T (formerly BellSouth) – Kennesaw, GA

Jul 2000 – Dec 2009

● Led teams handling incoming customer calls for sales and service support.

● Specialized in small business account management and technical support.

● Supervised call quality and team compliance as part of the Quality Assurance group.

● Managed customer retention and billing issues with high satisfaction ratings. EDUCATION

Bachelor of Business Administration (BBA), Business Administration East Carolina University – Greenville, NC

Completed: December 2021

Started in 1995, returned to complete degree in 2020 TECHNICAL SKILLS

● Microsoft Office (Excel, Word, Outlook)

● Salesforce & CRM Systems

● Purchasing & Procurement

● Logistics & Transportation Management

● Project & Operations Management

● Social Media & E-Commerce (Facebook, Amazon)

● Medical Billing & Coding

● Budgeting & Forecasting

● Account Management

4

● Customer Relationship Management

● Public Relations & Marketing

CORE COMPETENCIES

● Process Improvement

● Team Leadership

● Order Fulfillment

● Sales Support & Quoting

● Vendor & Client Relations

● Strategic Planning

● Communication (Written & Verbal)

● Adaptability & Quick Learner

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