Customer Service Client

Jamie D. Luter

**** **** *** *. **. Petersburg, FL 33711

***********@*****.*** Cell: 727-***-****

KEY QUALIFICATIONS

● Over 25 years of experience in office environments and customer service, delivering efficient administrative support and high-quality client service.

● Strong interpersonal and communication skills; able to build and maintain positive relationships with clients, vendors, and team members.

● Intermediate knowledge of Microsoft Office Suite, Expensify, DocuSign, and CRM systems, with proven ability to learn and adapt to new technologies quickly. BUSINESS COMPETENCIES

Functional Competencies:

● Understand account management, client service and production cycles.

● Ability to act as extension of inside, outside sales force coupled with manufactures to improve growth of customer relations and revenue.

● Proven ability to effectively develop and communicate direction ensuring strong professional relationships.

● Excellent written/oral communication skills combined with attention to detail and follow through. Interpersonal Competencies:

● Initiative and resourcefulness; ability to make things happen with a positive up-beat attitude.

● Cohesive people/client management skills; solid teamwork and cooperative working style.

● Have the willingness to contribute to overall team success by participating in projects that enhance the company.

● Open to feedback, enjoys working with multi-functional teams.

● Manages time accurately and efficiently, organized, and able to handle competing priorities. EMPLOYMENT

MES

Customer Service Representative 2024-2025

● Collaborated with cross-functional teams (sales, warehouse, customer service) to resolve operational challenges and improve workflow efficiency.

● Conducted research and data analysis using NetSuite system to support decision-making and identify service gaps.

● Increased sales satisfaction through consistent communication with distributors and resolution of delayed orders.

● Managed company orders and corrected order discrepancies to maintain fulfillment accuracy and customer satisfaction.

● Worked closely with Accounts Payable and Receivable to resolve billing issues between customers and manufacturers, creating a more efficient billing process and ensuring timely payments. Heritage Property & Casualty Insurance

Customer Service Representative 2019-2022

● Responded to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed.

● Acted as primary service contact for customers and agents.

● Provided technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services.

● Processed policy level transactions within level of authority. Jamie D. Luter

4913 38th Way S. St. Petersburg, FL 33711

***********@*****.*** Cell: 727-***-****

Ally Restore + Construct, Oldsmar, Fl.

Lead Business Developer 2019

● Designed an action plan to successfully create new business and build client relationships.

● Provided exceptional product knowledge and outstanding customer service to develop business partners in the Tampa Bay Region.

● Integrate sales efforts with organized marketing activities such as promotions, exhibitions, social media, and networking organizations.

● Responsible for ongoing prospecting and warm-calling potential clients with targeted areas.

● Knowledge of policies and claim procedures for adjuster professionals.

● Developed and implemented strategic sales plans to accommodate company goals.

● Direct sales forecasting activities and sets performance goals. Rexel, Orlando, Tampa & Pinellas Park, Fl. (Provider of a wide range of electrical supplies for industrial, commercial, and residential use)

Inside Contractor Sales, Project Specialist, Administrative Assistant 2017-2019, 1999-2004

● Handled multiple customer inquiries, processed orders and resolved customer issues promptly.

● Responsible for maintaining customer relations, customer files, construction project schedules, and project status reports.

● Interacted internally with lighting and gear quotations department, sales, procurement specialists, and vendor relations to ensure timely project completion.

● Communicated verbally, electronically, and via websites with lighting and gear agencies/factories to acquire shipping, expediting, pricing, and product information.

● Developed Excel Spreadsheets in order to simplify sales order entry, and create shipping schedules for cash customers.

● Processed orders and performed billing reconciliation using Solar Eclipse and Job Management Operating Systems.

● Answered multi-line phone and disseminated calls to the appropriate department. Education

● Middle Tennessee State University Murfreesboro, Tennessee 1988-1991 Mass Communications 30 credits completed

● Saint Petersburg College 2010-2012

Paralegal Studies 25 credits completed

Contact this candidate