Customer Service Representative

Moxxie Ann Lewis

*********@*****.*** 818-***-**** Las Vegas, NV

Summary

An INFJ, intuitively helpful by nature

Seeking a Remote Customer Service Representative role with 18 years of diverse customer service experience. Excelled in high-pressure environments, ensuring client satisfaction and retention, specializing in conflict management. Proficient in logistics, transportation, and administrative support, with a strong emphasis on diplomacy, discretion, and confidentiality.

Work Experience

Concentrix WAH Las Vegas, NV

Tier 1 voice/Advisor 2- brief seasonal contract April 2025

Documented interactions meticulously to ensure continuity of service and effective follow-up.

Utilized CRM tools to streamline customer relationship management and improve data accuracy.

Resolved customer issues promptly to enhance overall satisfaction and loyalty.

Provided product support through detailed guidance and troubleshooting assistance.

Communicated effectively with clients to understand their needs and build rapport.

Enhanced customer satisfaction by implementing feedback-driven improvements to services.

M.O.B. Valet Parking Las Vegas, NV

Valet Attendant Mar 2019–Jul 2023

Maintained exceptional client trust through a commitment to service excellence, contributing to the team’s recognition as the top-performing unit with the highest earnings and a waitlist for scheduling.

Managed high-volume logistics, coordinated transportation, and ensured proper vehicle maintenance while consistently delivering accurate daily and weekly financial reports.

Ensured full compliance with applicable laws and regulations, upholding stringent security and safety standards in all operations.

Developed and implemented new operational procedures and protocols to enhance efficiency and improve performance as needed.

Southwest Courier North Las Vegas, NV

Independent Courier Nov 2018 - May 2019

Managed the prompt delivery of sensitive materials including financial records and urgent care medications, ensuring proper handling and confidentiality throughout the transportation process.

Coordinated the pickup and distribution of critical Red Cross blood donations, keeping a consistent record of expedited service to support emergency medical needs.

Palomino Club North Las Vegas, NV

VIP Bartender/Hostess Feb 2010 - Aug 2017

Delivered exceptional concierge-style customer care, enhancing guest satisfaction and loyalty.

Designed in-house print menus and programmed MICROS, improving operational efficiency and service, increasing staff performance, and creating a more cohesively productive team, generating higher sales, which tips reflected

Managed conflict resolution, ensuring a positive environment and keeping customer relationship integrity.

Film & Photography Production

Independent Contractor- performer and production Dec 2004 - Aug 2010

Coordinated the booking and scheduling of diverse resources, including locations, talent, and specialized production elements like quarry rock and performing tigers, ensuring projects adhered to planned timelines.

Obtained all required permits and meticulously kept records, guaranteeing compliance with 2257 laws, keeping all forms, copies and documentation stored securely for each production attached.

Assisted the director with daily operations, proactively managing needs to facilitate the exceeding of project goals.

Magna Publishing New Jersey

Editorial Columnist Nov 2007 – May 2009

Wrote a monthly feature column for a print magazine publication, edited, and refined articles with bold topics to generate interest with impact, and establish a following, yet always ensuring content accuracy and consistency.

Education

GED Podunk, OR

Siuslaw High School Sep 1993 - May 1996

Skills

• Innately Intuitive & Empathetic •

• Meticulous & Fastidious • Detail Driven • Proofreading & Continuity Editing •

•Creating Recurring Revenue via Retention

• Calm & Professional Under Pressure, Extraordinarily Patient •

• Logistics & Transportation • Discretion & Confidentiality • Administrative Support

• Conflict Management Specialist •

Identification, Prevention, Mitigation, De-Escalation, Diffusion, Containment, Resolution

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