Call Center Executive Assistant
Resume:
Rachel Elizabeth Johnson
Bryan, TX *****
**********@*****.***
Resourceful Business Professional with 20+ years of diverse experience in finance, operations, and executive support. Proven track record of optimizing processes, delivering accurate results under pressure, and improving team productivity. Adapt at managing communications, coordinating multi-layered logistics, and supporting senior leaders with confidentiality and precision. Flexible, analytical, and results-driven. Professional Experience
Call Center Assistant
Bryan ISD Transportation- Bryan, TX
August 2024- September 2024
• Supported launch of first call center for school district transportation.
• Handled inquiries from parents and staff regarding bus logistics and schedules.
• Facilitated communication between drivers and dispatch teams. Executive Assistant
Northwestern Mutual- College Station, Remote
January 2022- July 2024
• Supported financial advisor with scheduling, client communications, and compensation processes.
• Conduct research to resolve issues and improve client onboarding.
• Coordinate exams and applications in alignment with underwriting guidelines. Chief Cashier & Coin Coordinator
Brinks Inc. - Houston, TX
January 2013- April 2021
• Managed $3 Million+ coin vault operations, overseeing inventory, bagging and distribution.
• Coordinated with various banks and CIT competitors to ensure accuracy and compliance.
• Balanced past, present, and future vault deliveries for five carriers. Assistant Branch Manager
First Nat’l Bank Texas/ 1st Convenience Bank- College Station, TX & Albuquerque, NM January 2011- January 2013
• Recruited and trained bank staff, increasing sales and service efficiency.
• Consistently exceeded monthly goals; recognized as “Super Seller” & “Banking Specialist.”
• Oversaw ATM, cash replenishments, and notary services. Education
Texas Woman’s University- Denton, TX
Bachelor of Science in Merchandising and Minor in Business Management Graduated May 2005
Skills
Operations & Analysis: Process Improvement, Internal Controls, Inventory Management Communication & Service: Client Relations, Call Center Support, Written & Verbal Skills Administration: Scheduling, Research, Confidentiality, Executive Support Leadership: Team Management, Training, Performance Monitoring
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