Social Media Customer Service

NANDI EDWARDS

**** **** *** ***********, ** ***83

301-***-**** **************@*****.***

EDUCATION

North Carolina A&T State University - B.S. in Business Information Technology

Greensboro, NC

Relevant Coursework: Data Analysis, MIS, Business Ethics, Web Design, Public Speaking

SKILLS & SOFTWARE

Microsoft Office - Adobe Creative Suite - Excel - SaaS Platforms - Graphic Design - Social Media Marketing - Customer Service - Mixology - Content Creation - Web Design - Leadership - 65 WPM

EXPERIENCE

Binge Bar DC - Floor Manager, Brand Ambassador, & Bartender

Washington, DC May 2025 – Aug 2025

Served at the first curated spirit-free bar in DC; featured in “The New York Times.”

Supported event setup and guest service.

Assisted with kitchen prep, barbacking, and mixology of non-alcoholic drinks.

Promoted Binge Bar and partnered brands via social media marketing.

PJs Coffee of New Orleans - Barista

Bowie, MD Aug 2024 - Nov 2024

Delivered high-quality beverages and customer service.

Practiced time management, multitasking, and attention to detail. Summer 2024

Arthline Graphics LLC - Graphic Design Intern

College Park, MD Summer 2023 & 2024

Created marketing graphics and managed content on social media.

Gained firsthand experience with Adobe Suite and client consultation.

Dior Fragrance - Freelance Vendor

Greensboro, NC Nov 2023 - May 2024

Promoted fragrance sales in luxury retail settings.

Coordinated product events and maintained inventory.

Ulta Beauty - Prestige Beauty Advisor & Sales Cashier

Bethesda, MD – Greensboro, NC Summer 2023 – Fall 2023

Experience working towards and achieving sales goals, enhancing performance under pressure.

Learned about inventory management including stock management, including receiving, organizing, and replenishing products.

Represented the Ulta Beauty brand daily, honing professional demeanor and customer interaction standards.

Macy’s - Prestige Beauty Advisor

Bowie, MD Fall 2022

Developed a loyal and ever-growing customer base with client relationship management, driving credit card sales, and customer rewards.

Provided personalized consultations, understanding client’s needs and preferences to recommend suitable high-end skincare, makeup, and fragrance products.

ADDITIONAL EXPERIENCE

IHOP - Server Skyvibe Lounge – Event Staff & Server Shantoo Togetherness – Server CK Lounge - Cocktail Server Silver Diner - Server Sweet Frog - Cashier & Food Server Firehouse Subs - Cashier & Sandwich Artist IsaTheExpertise - Freelance Makeup Artist (Since 2019 - Present)

COMMUNITY & LEADERSHIP

Bowie State University, Girls Who Will • SYEP Prince Georges County • County Executive of Montgomery County MD, Character First Youth Leadership Academy’s Youth Leadership Fellows Program • Science and Technology Program at Charles Herbert Flowers High School • University of Maryland, Girls Who Talk Math

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