Quality Assurance Field Service
Resume:
Postman
QTest
Applitools
Perfecto
Jira
QTest
Agile (Scrum)
Waterfall
Salesforce
Youreka App
PIM Integration
S4
Hybris
C4C
Microsoft Office Suite
Confluence
Lucid Chart
TOSCA-Automation Specialist level 1 & 2
QTEST Managing & Executing Test Projects
Salesforce Certified Associate
TECHNICAL SKILLS
Master of Computer Applications with Distinction
Duvvuru Ramanamma Women’s (DRW) College, India
CERTIFICATIONS
EDUCATION
Hancock Claims Consultants -- Alpharetta, GA
Senior Quality Assurance Lead Jul 2023 – Present
Led the implementation of Salesforce Lightning for Hancock Claims Consultants by integrating Salesforce Lightning, Field Service App, and Youreka App to enhance service delivery and operational efficiency.
Convey project statuses to stakeholders, senior management, and cross-functional teams to align with project milestones.
Deliver engaging presentations and product demos in project review meetings to capture stakeholder feedback.
Lead weekly project review meetings, mitigate risks, address long-lead items, and ensure timely completion of project deliverables.
Update Jira to accurately reflect work schedules and ensure transparency across sprint and release cycles.
Train project teams on effective communication tools and acronyms to maximize collaboration and feature utilization.
Facilitate sprint planning meetings and coordinate deadlines and resource capacity, while tracking progress on long-lead items.
Drive grooming and build scrum meetings to identify risks and impacts on delivery schedules and ensure proactive issue resolution.
Configure and optimize Salesforce functionalities to enhance operational efficiency and support business goals.
Engage with UAT stakeholders, secure approval for production deployment, and conduct functionality testing with business users.
Partner with stakeholders to gather requirements for case routing, field service optimization, and PIF chat routing based on agent skillsets.
Streamline project management by prioritizing and organizing the project backlog for high-impact deliverables aligned with business objectives.
Mohawk Industries -- Calhoun, GA
Quality Assurance Lead Oct 2021 – Jul 2023
Rolled out SAP for Mohawk's e-commerce platform through the CREST Program by leveraging S4, Hybris, and C4C to develop customer- and salesperson-centric solutions.
Replaced CAMS with Hybris front-end systems for improved product, customer, and account management.
Engineered project plans using MS Project and Office tools that covered objectives, deliverables, timelines, and resource estimates for 5+ projects as well as improved 15% on-time delivery.
Optimized automated test suites with Tosca, reduced 40% manual testing, and increasing 25% efficiency.
Developed 150+ test case scenarios aligned with technical and functional requirements for 98% accuracy in validating system integrity.
PROFESSIONAL EXPERIENCE
Accomplished professional with over 5+ years of experience in software testing specialized in Salesforce cloud, Tosca Automation, and Web Services testing. Proficient in manual and automated testing methodologies that include SDLC and STLC. Strong track record in designing and executing complex test plans for system, integration, and regression testing. Demonstrated expertise in utilizing bug tracking systems like JIRA/QTest, analyzing test results to enhance future iterations, and leading cross-functional teams to ensure high-quality deliverables. Adept at developing automated regression test frameworks and performing thorough testing across web and mobile platforms.
QUALIFICATION SUMMARY
Vasavi Rao Mulla
Senior Quality Analyst
Test Automation Strategy
Agile & Scrum Methodologies
User Acceptance Testing (UAT)
Performance & Load Testing
Functional & Regression Testing
Continuous Integration / Continuous Deployment (CI/CD)
Risk Analysis & Mitigation
Defect Management & Resolution
Cross-functional Team Collaboration
Test Case Design & Execution
Leadership & Team Management
Stakeholder Communication & Reporting
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Coordinated with implementation partners to manage 5+ projects, delivered 100% milestone, and reduced 20% delays.
Presented project statuses to a senior managers and project teams that improved 30% stakeholder satisfaction.
Increased 20% project refinement and alignment with business needs by leading project review meetings for stakeholders, presenting application demos, and gathering actionable feedback.
Facilitated build and grooming scrum sessions to identify and mitigate risks early that reduced 25% project delays and boosted 10% delivery accuracy.
Configured and executed functional testing on C4C, B2B, and B2C systems to achieve compliance with system requirements and business processes.
Performed integration testing between S4 and C4C systems to identify and resolve 90% of system inconsistencies.
Coordinated with on-/off-shore QA teams, managed 10 testers across three global regions, and reduced 35% turnaround time.
Optus Infotech Private Ltd -INDIA
Quality Assurance Analyst Client: Keane India Mar 2010 – Mar 2012
Developed B2C applications for HNI, one of the world’s largest office furniture manufacturers to align product offerings from brands like Allsteel, HON, and Gunlocke as well as accommodate diverse work styles and budgets.
Formulated and managed detailed project plans using MS Project and Office tools that outlined objectives, deliverables, schedules, and estimated resources (staffing, hours, budget) for projects.
Delivered comprehensive status updates to senior management and project teams to improve stakeholder communication and project alignment by 30%.
Maintained Jira boards to reflect sprint and release schedules across 12+ sprints; enhanced real-time tracking of project milestones and increased 25% visibility.
Facilitated sprint planning sessions, coordinated deadlines and capacity needs for teams, resolved long-lead items, and enhanced on-time delivery.
Led build and grooming scrum sessions, assessed risks early, reduced 20% potential delays, and maximized 10% delivery accuracy.
Contact this candidate