Data Entry Customer Service

Arlene Peterson

509-***-**** ******.***********@*****.***

SUMMARY

Highly efficient Administrative Professional offering 20 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

SKILLS

Meeting planning

Document Management

Office record management

Travel arrangement scheduling

Report Preparation

Desktop Publishing

Spreadsheet Creation

Proficient in Microsoft 365

Presentation Development

Order Processing

Calendar Management

Business Correspondence

Verbal Communication

Scheduling

Confidential Document Control

Scheduling appointments

EXPERIENCE

Administrative Specialist, Bechtel Global Corporation, February 2024-Current Richland, WA

Collaborated and communicated effectively with assigned departments Developed and maintained efficient filing systems for paper and electronic records. Compiled data from multiple sources to generate comprehensive reports for management. Managed administrative duties, ensuring smooth operations for the department by scheduling appointments and organizing meetings.

Demonstrated accuracy and efficiency in performing data entry tasks. Coordinated and arranged travel accommodations for staff members as per requirements. Produced various documents, presentations, and data using MS Office applications. Handled confidential documents securely and in compliance with privacy regulations. Processed incoming mail daily and categorized it for distribution or filing. Gathered, entered and updated data to maintain departmental records and databases. Made copies, sent faxes and handled all incoming and outgoing correspondence. Developed successful filing system to increase ability to retain and recover documents, reports RESUME RECEIVED

and records.

Answered phone calls, provided information and connected callers to appropriate personnel. Oversaw the maintenance of office supplies through regular inventory checks and timely restocking.

Maintained organized records of meeting proceedings through note-taking and agenda preparation.

Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.

Organized files, developed spreadsheets, faxed reports and scanned documents, mai Data Processor, Kennewick School District, October 2013-February 2024 Kennewick, WA

Used a variety of data collection methods to successfully research and record data Maintained customer trust and protected operations by keeping information confidential Answered a multi-line phone system on the [Number] ring and asked open-ended questions to direct callers to the correct department or staff member Completed forms, reports, logs, and records to expedite the processing of all student resources documentation

Accurately entered and sorted data after establishing data entry priorities and procedures Used strong time management and organizational skills to ensure smooth and seamless operations

Sorted and processed student information before entering data into the processing software Oversaw the day-to-day operations of the office, including student accounts, and records management

Used modern switchboard consoles to handle large volumes of multiple calls at the same time Oversaw large data projects, which included workflow planning, data entry, and accuracy checks

EDUCATION AND TRAINING

Business, Columbia Basin College, Pasco WA

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