Customer Service Business Administration

Candidate:

Jorge Alberto Carcamo Fuentes 832-***-****

**** ** ***** **, ***** Florida, 33175

*************@*****.***

Professional Experience Summary:

•Master’s degree in business administration, Keiser University

•Master’s degree in business administration, Universidad Francisco Gavidia.

•Life and investment insurance License. USA.

•Notary License. USA.

•English proficiency

•27 years of professional experience, Banking experience on Banco Central de Reserva and Wells Fargo.

•High-level executive experience, performing as Customer Service, Security Manager, Operations, Financial Administration in public and private high-level companies, in the commercial sector, customer service, and security.

•First lieutenant for Salvadorean Air force, 12 years of service from 1990 to 2001.

•Ensures a quality product is consistently delivered to customers.

•Focused on working under goals.

Work Experiences:

PiBank USA

Dec2024-Now

Responsibilities:

•Customer Support: Provide prompt, friendly, and efficient assistance to customers via phone, email, or chat regarding their banking inquiries and issues.

•Account Management: Assist customers in managing their bank accounts, including opening new accounts, closing accounts, and updating account information.

•Transaction Assistance: Help customers with processing transactions such as deposits, withdrawals, transfers, and bill payments.

•Problem Resolution: Resolve customer complaints and issues, escalating complex matters to higher-level management as needed.

•Product Knowledge: Maintain a thorough understanding of the bank's products, services, and policies to effectively advise customers on available options.

•Fraud Prevention: Monitor customer accounts for potential fraudulent activity and assist in the investigation of suspicious transactions.

•Technical Support: Provide guidance on using digital banking platforms, mobile apps, and online services.

•Cross-Selling: Promote and recommend relevant banking products and services (such as loans, credit cards, or savings plans) based on customer needs.

•Record Keeping: Document customer interactions, transactions, and resolutions accurately in the bank’s CRM system.

TINT WORLD

Family business

Jan 2023-Actual.

Responsibilities:

•Delegating responsibilities and supervising business operations

•Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

•Resolving conflicts or complaints from customers and employees.

•Monitoring store activity and ensuring it is properly provisioned and staffed.

•Analyzing information and processes and developing more effective or efficient processes and strategies.

•Establishing and achieving business and profit objectives.

•Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

•Generating reports and presenting information to upper-level managers or other parties.

•Ensuring staff members follow company policies and procedures.

•Other duties to ensure the overall health and success of the business.

Wells Fargo, Teller:

Feb-Dec 2023.

Responsibilities:

•Providing banking services to customers by taking deposits, making withdrawals, cashing checks, issuing cashier’s checks and money orders, and providing other related services.

•Post deposits and process loan payments

•Process various monetary transactions and maintain account information.

•Work with branch/department managers and leverages cross-selling opportunities.

•Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization.

•Maintaining safe custody of customer funds and securities.

•Maintain accurate records of all transactions involving their customers, resolving problems promptly and accurately.

•Answering questions from customers and explaining complex issues clearly, handle various situations that may arise during business.

•Accept checks and money orders as payment for goods or services.

•Issue cashier’s check and money order on behalf of their customers.

•Depositing checks received from customers into their accounts.

•Receiving payments made by customers and making out appropriate receipts, prepare reports and statements concerning financial activities.

•Handle many types of transactions such as cash withdrawal, cash deposit, credit card processing, wire transfers, etc.

AMERICAN AIRLINES, Customer Service

Miami, Florida

From: Feb 2022 – Jan2023

•Resolve customer complaints via phone, email, mail, or social media.

•Use telephones to reach out to customers and verify account information.

•Greet customers warmly and ascertain the problem or reason for calling.

•Helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs.

GLOBAL X AIRLINES, Customer Service

Miami, Florida

From: Nov2021 – Mar2022

•Assists passengers with check-in, issues ticket, provides flight information,

•Checks baggage and solves ticket-related travel problems.

•Check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

•Assists passengers from arrivals flight.

•Support baggage procedures

•Support security procedures

BANCO CENTRAL DE RESERVA

El Salvador

From: Nov 20-April 21.

Position: Head of Banking Security.

•Coordinate resources to guarantee the safety of employees, facilities, monetary species, and customers.

•Administration of the BCR-PNC Interinstitutional Agreement

•Administration of the Ministry of Defense-BCR Interinstitutional Agreement

•Coordinate security services with a subcontracted company

•Performance evaluations

•Budget administration

•Administration of assets of the Department

•Coordinate employee’s schedules

•Coordinate with the security personnel the treatment of slogans and special cases.

•Coordinate security procedures with authorities

FUERZA AÉREA SALVADOREÑA 1990-2001 LIEUTENANT

Militar Pilot

Security of the Base

Accident prevention, flight safety.

Staff Administration

Logistics, Intelligence, Operations.

Treasury, Payroll, Accounting.

Planning, preparation and monitoring of service roles of security

personnel of the Base.

Salary worksheets, Permits, Holidays

Design, coordinate and control administrative and security policies.

Supervise and control the productive processes of financial, human

resources, information, and general services for the fulfillment of

business objectives.

Academic Background:

•KEISER UNIVERSITY

•Master in Business Administration,

•UNIVERSIDAD FRANCISCO GAVIDIA

MBA specialty in e-commerce.

•UNIVERSIDAD DE ADMINISTRACION DE NEGOCIOS

Business Administration degree.

•UNIVERSIDAD DE EL SALVADOR

French Lenguaje

•LACKLAND AIR FORCE BASE, San Antonio Texas.

Leadership and administration.

English advanced Level.

Plus • Microsoft Office, Windows, SAP Languages:

•Spanish: Native

•English: Read, Write and Translate.

•French: Basic

Contact this candidate