Assistant Manager Customer Service

rye IV

Appalachia, VA ***** 276-***-**** *****************@***********.***

PROFESSIONAL SUMMARY

Dedicated and diligent professional committed to excellence and team success. Strong advocate for

collaboration, consistently assisting colleagues and sharing the workload to foster a supportive work

environment. Prioritizes thoroughness in all responsibilities, ensuring meticulous handling of paperwork and

shift duties. Passionate about maintaining a safe and equitable workplace, with readiness to relocate for

opportunities that align with these values.

SKILLS

+ Assistant Manager Experience + Food Service (3 years)

* Cashiering (5 years)

Work EXPERIENCE

Cashier, 09/2019 - Current

GPM Investments, LLC — Appalachia, VA

+ I'man assistant manager at the Fas Mart (Valero) store. I do the paperwork for the the shift and for the day,

stock, I do the ordering for the store, answer emails, do the the deposits.

Assistant Manager, 01/2024 - 07/2025

Family Dollar — Appalachia, VA

* Supervised day-to-day operations to meet performance, quality and service expectations.

* Maintained a clean, safe, and organized store environment to enhance the customer experience.

* Developed strong working relationships with staff, fostering a positive work environment.

* Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

* Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

+ Improved customer satisfaction by addressing and resolving complaints promptly.

* Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of

consumer preferences.

+ Generated repeat business through exceptional customer service.

* Collaborated with the management team to develop strategic plans for business growth and improvement.

+ Promoted teamwork within the workplace by encouraging collaboration among staff members on various

project tasks.

+ Implemented staff training programs, enhancing product knowledge and improving customer service

skills,

* Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

+ Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations

within the store,

* Monitored sales trends to adjust pricing strategies for optimal profitability.

+ Engaged with customers to gather feedback, using insights to improve service and product offerings.

* Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

* Maintained compliance with health and safety regulations, ensuring safe environment for both staff and

customers.

* Oversaw daily operations to maintain store cleanliness and organization.

+ Improved customer satisfaction by resolving complaints and inquiries promptly.

* Opened and closed location and monitored shift changes to uphold successful operations strategies and

maximize business success.

* Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

+ Maintained positive customer relations by addressing problems head-on and implementing successful

corrective actions.

+ Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

EDUCATION

High school diploma: 06/1996

Powell Valley High School - Big Stone Gap, VA

ASSESSMENTS

* Retail Cash Handling — Proficient

+ August 2019

* Calculating retail transactions and knowing cash drawer policies and procedures.

+ Full results: Proficient

+ Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

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