Customer Service Support

Arwyn Smith

** ****** **** **, ************ NY **787 910-***-**** *******@*****.***

LinkedIn: [Insert LinkedIn] Portfolio: [Insert if applicable]

Professional Summary

Versatile professional with over 10 years of experience across education, nonprofit leadership, and customer service. Skilled in remote coordination, team leadership, and digital tools with a proven record of enhancing operations and community engagement. Excels in fast-paced environments requiring adaptability, multitasking, and independent problem-solving. Seeking a remote opportunity in SaaS, customer support, operations, or team coordination.

Core Competencies

• Remote Team Coordination • Customer Support • SaaS Platforms Familiarity

• Microsoft Office & Google Workspace • CRM Systems • Event Planning

• Project Management • Communication & Outreach • Education & Training

Professional Experience

Team Lead Tractor Supply Company Nov 2022 – Present

• Lead daily store operations and assist with team coordination and scheduling.

• Self-manage shifting priorities while ensuring customer satisfaction.

• Mentor new staff and improve workplace efficiency through proactive problem-solving.

Executive Director Burgaw Area Chamber of Commerce Jun 2019 – Jul 2021

• Oversaw chamber operations including events, invoicing, membership growth, and outreach.

• Led community initiatives and partnered with local businesses to boost visibility.

• Introduced digital tools to improve communication and remote engagement.

Assistant Teacher Carolina Beach Elementary Sep 2015 – 2019

• Supported instructional planning and classroom management for EC programs.

• Facilitated daily learning and supervised student activities.

• Contributed to inclusive and adaptive learning environments.

Substitute Teacher New Hanover County Schools Sep 2014 – Sep 2015

• Managed classrooms across multiple grade levels with emphasis on 5th grade and AIG.

• Adapted quickly to different teaching settings and student needs.

• Collaborated with faculty to maintain continuity of instruction.

Concessions Coordinator Verizon Wireless Aug 2005 – Aug 2011

• Managed priority accounts and internal communication for business clients.

• Created spreadsheet reports and facilitated client service support.

• Gained experience with enterprise-level software and data systems.

3rd Grade Teacher Pender County Schools Aug 2003 – Aug 2005

• Taught diverse learners, improving standardized test scores through differentiated instruction.

• Integrated ESL support and special education strategies into daily lesson plans.

• Championed inclusive learning practices in classroom environments.

Education

B.A. in Elementary Education University of North Carolina at Wilmington 2002

Minor: Psychology Relevant Coursework: Planning, Management

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