Accounts Payable Customer Service
Resume:
Joy G. Fiorella
***.********@*****.***
Buck Kreihs Marine Repair, LLC
March 2023-December 2024
Job description-Receptionist, Timekeeper, Payroll reporter, creating bids, proposals and invoices for welding jobs, courier and some accounts payable training. Moved to assistant to Superintendent at Folger’s coffee plant. Completed tasks as needed as per Superintendents request.
Bart’s Office Moving Co. Customer Care Coordinator
May 2023-December 2023
Job description-Receptionist, mail distributor, customer service representative, move intake specialist, accounts payable, accounts receivable payroll, scheduling, fleet manager, warehouse assistant, open and close office and warehouse daily, prepare sales meetings for estimators and scheduling meetings with crew.
North Carolina Office of Recovery and Resiliency DRGR Specialist, Federal funding, Contract CDBG-DR Reporter and Allocator
September 2022-May 2023
Reported Federal awards of Disaster recovery to public record and the Federal Funding Accountability and Transparency Act registry. Obligated and distributed funds as needed to projects (sub-awards) for Hurricanes Florence, Matthew and Tropical Storm Fred. Completed quarterly reports of grant obligations and allocations of funds to the office of Community Development for North Carolina. Remote.
NCORR-HOPE-Hunt, Guillot and Associates Baton Rouge, LA Contract Grant funding CDBG-DR
August 2020-September2022
Administrative Assistant to Assistant Program Manager for North Carolina Office of Recovery and Resiliency HOPE (Covid-19) rental assistance program. Assist Customer Service Dept. in changes requested/needed for applications in Salesforce. Maintain records of applicants for processing of grant funding and auditing. Completed reviews for eligibility of grant funds. Complete daily request submitted by Case management and/or Supervisors as required. Data entry, customer service and eligibility of grant funding for rental assistance. Assisted Program Manager with projects as needed. Remote.
Rebuild Florida-IEM Tallahassee, FL Department of Economic Opportunity Contract Grant funding CDBG-DR
September2018-September2020 Homeowner Center Manager for the Rebuild Florida homeowner’s assistance program for damages from Hurricane Irma. Trained a staff of 9 case managers and 1 administrator to assist applicants in supplying the required documentation needed for repairs, reconstruction or replacement of storm damaged homes this including Single family dwelling, multi-unit complex and mobile homes. Trained staff to navigate Salesforce application program. Completed closings with applicants once awarded. Centers were on weekly quotas and my center was always within the Top 3. Completed 90% of applications within 2 years. A very exceptional staff I had!
Restore LA-IEM, Office of Community Development Contract Grant funding CDBG-DR
May 2017-September 2018
Case Manager III- part of opening team and build out of center and program for assistance to the March and August 2016 flooding of the Florida Parishes in Louisiana. Assisted applicants through entire process of reimbursement of repairs, reconstruction and or replacement of damaged home with CDBG-DR funding. Promoted within 6 weeks LA to assist General Manager in opening and train Case managers in assisting homeowners with applying for the funding needed to rebuild their homes from flood damages. Assisted Team Title on closing days to draft and witness closings required by Federal law. Promoted to Center manager for the Rebuild Florida for Central Florida (Orange County and surrounding counties).
The Louisiana Road Home-Hammerman and Gainer Inc., Office of Community Development Contract Grant funding CDBG-DR
January 2008-April 2017
Case Manager- ACG (Additional Compensation Grants), HMGP, IMM and CDBG-DR processor for homeowners affected by Hurricanes Katrina and Rita. Completed review and documents of approved applicants for Grant funding as required by government program and Closing Company (Team Title). Advised and assisted applicants through the entire program from initial grant funding to compliance and monitoring. Elevation requirement knowledgeable and able to read elevation certificates with ease. Input pertinent data and analyzed for submission to Office of Community Development to approve for eligibility. Assisted in building out and input of data to thousands of applicants’ information to Metastorm program for compliance and monitoring of post-closing required documents and covenants. Case management for applicants to submit required documentation for compliance to close out applicant’s file.
Efficient in Microsoft Word, Excel, Salesforce, QuickBooks online, IQ Software, Microsoft Teams and Sage.
Education: Associate degree
Delgado Community College
LSU Business Administration
Academy of the Holy Angels
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