Customer Service Computer Science

PURNIMA SHARMA

**** ********* ********, ******, **

+1-306-***-**** ***********@*******.***

PROFILE

Dedicated and adaptable professional with over 10 years of experience in administration, customer service, and educational support. Skilled in managing office operations, coordinating staff and schedules, and supporting organizational goals with efficiency and professionalism. Strong background in front-desk management, record-keeping, and communication, with experience teaching computer science and guiding students in digital learning. Recognized for excellent interpersonal skills, problem-solving abilities, and attention to detail, with a consistent commitment to delivering quality service and fostering positive relationships in diverse environments.

PROFESSIONAL EXPERIENCE

Customer Service Associate Walmart Canada – Langley, BC Present

• Delivered exceptional customer service by assisting 100+ customers daily with purchases, inquiries, and issue resolution.

• Resolved payment and POS issues quickly, improving customer satisfaction and reducing wait times.

• Trained and mentored new associates on customer service procedures and store systems.

• Coordinated with supervisors to escalate complex concerns and maintain smooth front-end operations.

• Maintained accurate records of transactions and ensured compliance with company policies. Customer Support Representative HGS (Rogers) Canada – Saskatoon, SK Jun 2024 – Oct 2024

• Handled 20–30 daily customer queries related to billing, account management, and service issues.

• Guided customers through troubleshooting steps, encouraging use of online and self-service platforms.

• Maintained accurate CRM records while ensuring compliance with privacy standards. Administrator & Computer Science Teacher DAV School – Karnal, India 2012 – 2023

• Directed day-to-day school administration, including staff scheduling, student documentation, attendance, and official correspondence.

• Served as Examination In-Charge, overseeing exam timetables, invigilation planning, teacher coordination, and secure management of confidential papers.

• Coordinated with teachers, parents, and management to align academic goals, streamline extracurricular activities, and ensure smooth communication.

• Supervised front-office operations and acted as the first point of contact for inquiries, parent meetings, and stakeholder interactions.

• Collaborated with school leadership in implementing policies, compliance with educational standards, and preparation of official reports.

• Managed procurement and vendor relationships for educational materials, lab equipment, and school events.

• Facilitated staff meetings, maintained confidential files, and supported budgeting processes.

• Delivered computer science instruction to high school students (C, C++, HTML, Python) and managed the school’s computer lab, providing technical guidance. EDUCATION & CERTIFICATIONS

• Masters in Computer Application – Evaluated by IQAS, Canada

• Post Graduate Diploma in Computer Applications – Evaluated by IQAS, Canada

• Bachelors in Computer Science – Evaluated by IQAS, Canada

• Certified in QuickBooks Accounting Software

• Secondary (High School) Graduation Certificate

TECHNICAL SKILLS

• Software & Tools: QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM Systems, School Administration Software, Data Management

• Programming Languages: C, C++, HTML, Python

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