Front Desk Guest Service
Resume:
Chantice Smith
**** ******* ***** **, **********, DC 20024
**********@*****.***
OBJECTIVE
Calm, dedicated professional with strong organizational and communication skills eager to launch career in hospitality • Organized, detail oriented - focused on completing tasks in a timely, efficient manner • Works well independently and as part of a team • Certified in TIPS, Front Desk Professional and Guest Service Gold
EDUCATION —
EXPERIENCE
Goodwill of Greater Washington, Washington, DC: Hospitality Certificate August 2022
• Effective Communications, Customer Service, Teamwork, Conflict Resolution
American Hotel & Lodging Educational Institute, Washington, DC August 2022
• Guest Service Gold Professional, ServSafe Food Managers, Front Desk Certificates, TIPS
D & D Training Academy, Alexandria, VA May 2019 VA Dept. of Criminal Justice Services Security Officer - DC Special Police Officer
● Monadnock Expandable Baton, Handcuffing, Chemical Irritants, CPR, AED, and 1st Aid certificates Goodwill
Excel Public Charter High School, Washington, DC January 2019
• High School Diploma
Concierge, Classic Concierge, Arlington, VA, October 2022 –present
• Greet guest when they enter the building ask them where they are going, have them sign-in on visiting book.
• Answer phone calls and assist them to the correct directory, assist with scheduling maintenance calls from residents • Collect resident’s packages from (UPS, FEDEX, AMAZON Etc.), log packages into the computer so that residents know they have received their packages.
• Walk the premises and report anything that is out of order, report anything that needs to be reported to the leasing office.
Event Staff, CSC, Washington, DC, May 2021 – present
• Greet and direct clients and the public at venues across the city, from Nationals Park, Capitol One Arena, FedEx Field, Audi Field. Monitor crowd control to assure the safety of visitors, staff and guests.
• Patrol building and grounds, respond to and report security issues and suspicious activities, lock building, set alarms.
Unarmed Security Officer, Master Security, Hyattsville, MD
• Patrol residential facilities and grounds. Use CCTV cameras to monitor activities. Document and report incidents.
• Inform violators of policy and procedures. Check bags/personal belongings of customers and staff entering. Perform opening and closing walk-throughs, secured doors.
• Answer service calls concerning criminal activity or problems, remove disorderly persons from property.
Nando’s Peri-Peri, Runner/Cashier, Arlington, VA, April 2015 – May 2016
● Greeted customers with a smile, answered questions about menu, policy, and services. Used suggestive selling and upselling techniques to boost sales and increase guest satisfaction.
● Delivered orders to customers in a cheerful, quick, and efficient manner. Maintained a calm demeanor during periods of high volume. Resolved service issues.
● Cleaned, straightened, and organized the restaurant. Sterilized utensils and equipment.
● Maintained clean, neat workspace to eliminate tripping and others safety hazards. Reported safety hazards and injuries to manager on duty.
● Counted starting and closing balance; maintained cash limits to mitigate potential losses.
REFERENCES
Tequila Monroe- 202-***-**** (professional)
Janae Jennings- 707-***-**** (personal)
Mary Coleman- 202-***-**** (professional)
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