Human Resources Customer Service
Resume:
Reneka Gonzalez
Conroe TX *****
**************@*****.***
OBJECTIVE
I aim to obtain a position that will allow me to enhance the skills that I have already acquired while expanding my knowledge. I am seeking a challenging role in which I can learn and grow.
Customer service
Leadership
Time management
MS 365 Office proficient
Administration
Self-Driven
Flexible/multitasking
Communication
Data entry
WORK EXPERIENCE
Nighthawk Completion Services March 2025 - May 2025
Human Resources Assistant
Maintain accurate records of employee attendance, time worked, and leave balances.
Enter and verify timekeeping data in HRIS or payroll systems (ADP, SAP, QuickBooks).
Review and resolve discrepancies in timecard submissions and ensure compliance with labor regulations.
Process timesheets and assist with payroll preparation and approvals.
Support the HR department with administrative tasks such as filing, document preparation, and onboarding.
Assist with maintaining personnel files and ensuring the confidentiality of employee information.
Coordinate employee schedules and track vacation, sick leave, and FMLA usage.
Respond to employee inquiries about timesheets, pay discrepancies, and leave policies.
Generate reports on attendance, overtime, and timekeeping trends for HR and management.
Collaborate with supervisors to ensure proper time tracking and compliance with workplace policies.
Baker Constructions February 2023- February 2024 Houston, TX
Administrative Assistant II
Input work orders in the rental man system for the company’s tower crane maintenance.
Tracked, input, and approved timecards for 10-15 employees.
Book travel arrangements for 10-12 employees, including hotels, rental cars, and flights.
Created purchase orders for equipment or tools ordered.
Ordered and received parts on behalf of the maintenance department.
Coordinated and negotiated trucking for the tower crane department.
Received inbound trucks for the tower crane department.
Enduro Composites October 2022- February 2023 Houston, TX
Project Coordinator
Order Creation: Convert orders from Salesforce into an ERP software system. Confirm all relevant information is available before creating an order, and issue order acknowledgments.
Order Entry: Accurately enter parts from the bill of materials provided by engineering, estimating/sales, or project management.
Order Checking: Check orders for correctness after they are entered
Customer Service: Answer customer inquiries regarding order and shipment status. Provide export documents for international orders.
Filing: Maintain strictly accurate alphabetical records, electronically and/or in file cabinets, of orders processed.
Conceptum Logistics May 2022- Oct. 2022 Houston, TX
Assistant Manager, Accounting/Administrative and Human Resources Assistant
Manage and train current and new employees and keep accountability of productivity to ensure functions run smoothly
Provide guidance and create goals and team-building strategies
Supervise the daily tasks of employees.
Verify Vendor Insurance
Ensure invoices are correct and are ready to be entered into QuickBooks.
Assisted in pay runs and sending out remittance advice to vendors
Process accounts payable and accounts receivable invoices
Maintain the office schedule
Assisted with cross-checking Invoices for AR/AP and ensuring the correct equipment was sent out to employees
Ensured that invoices were debited from the accounts of employees.
Memorial Hermann August 2021- February 2022 Memorial City, TX
Technical Support Specialist
Assisted in Technical support within the accounts payable department.
Created tickets on behalf of employees to have field technicians assist on-site
Remote troubleshooting with employees to try to solve PC errors.
Gather pertinent information from employees.
Update tickets, Profiles, and Documentation.
Reset passwords and updated the PC for employees.
Installed software remotely onto the employee's PC as needed.
Worked directly with Physicians, Nurses, And Patients, assisting their needs.
CGI Federal, February 2020, Houston, TX
Logistical Administrative Assistant
Conducted various fragile shipments of personal data to various federal agencies.
Assessed and processed Payments for customers.
Operated promptly with sensitive information and met every deadline goal.
Assisted several customers in support and government personnel regarding payments.
U.S. Army, Baumholder, Germany, June 2017- February 2020
Logistical Specialist
Received, transported, and imported vast majorities of shipments dealing in all kinds of goods, including hazmat, sensitive information, and dangerous goods, often through customs and borders with zero deficiencies and in a timely manner
Maintain relationships with customers, keeping track of all orders and ensuring to keep records of all transaction receipts while sending out payments for products
Maintaining inventory and accountability of all imported equipment with no errors
Conducted negotiations on behalf of the military organization, resulting in saving 2 million dollars worth of potential loss of government assets
Input data entry abiding by the German, Romanian, Israeli, and U.S.A. government federal-mandated policy
Trained and managed new soldiers and allies in proper handling, maintenance, and data entry with three different government logistics systems
Administrative/ Human Resources Specialist
Kept accountability of one hundred and twenty personnel in a company
Maintained payroll schedules and medical and HR benefits up to date.
Scheduled, attended, and presented meetings to high-ranking personnel daily.
Ensured payment details were sent out in a timely manner to vendors
EDUCATION
High School Diploma
Attending college Est. graduation date March 2026
For a Bachelor’s in Business Administration
Certifications
CompTIA DevOps Sec+ Certified Ethical Hacking
Skills
GCSS-Army Certified, SARS, SAMS-E, (Ticket system), Microsoft office 365,
Administrative Experience, HR, 80 words per minute, VM, Linux/UNIX.
MILITARY SERVICE
Branch: U.S. Army
Rank: E-4 Specialist
Contact this candidate