Data Entry Customer Service

BRITTINI HUDSON

(***) ***- **** ********.*@*******.***

PROFILE

Eagerly seeking employment opportunities as a Data Entry Clerk, Customer Service Agent, Loan Specialist, & other administrative positions utilizing exceptional customer service skills.

EDUCATION-TRAINING-CERTIFICATIONS

Associates of Occupational Studies in X-Ray Medical Technician/Medical

Assistant Heritage College - Kansas City, MO

High School Diploma, Washington High School, Kansas City, KS

SKILLS HIGHLIGHTS

FILING (10 years)

Health records management

DATA ENTRY (6 years)

Policy-Contract Enforcement

Organizational Development

Medical Terminology

COLLECTION (3 years)

Legal Terminology

Loan Specialist

Administration of medications: oral and parenteral

Conflict Resolution Skills

Listening/Critical Thinking

Microsoft Suite Expertise

Customer Retention Strategies

Respiratory testing Specimen collection

Vital Signs

Work Experience

Order Entry Management Specialist

Allegion - Olathe, KS

May 2017 to Present

Starting Hourly Rate: 14.00

Ending Hourly Rate: 19.80

Understand profiles of the new and existing stakeholders.

Tailor the support to fit stakeholders and/or situations within established guidelines.

Provide training and mentoring to assist in developing other team members.

Manage, service & support customer interactions by shaping customer expectations.

Deliver those expectations and deepen customer loyalty via incoming/outgoing calls, emails, and requests.

Act as a customer advocate to other internal & external departments of Allegion.

Communicate directly with channel partners using various communication tools to identify and resolve issues and inquiries, including order status, order expediting and tracking, change orders, document reprints, returns, credits, warranty, price and availability, and other general product inquiries, as needed.

Complete troubleshooting and subsequent documentation on return and warranty claims.

Gather and document service request information through using CRM tools.

Utilize and manage all appropriate ERP business systems for assigned product bands.

Work with internal departments, including factory liaisons, to ensure timely and accurate information.

Process time-sensitive orders and requests.

Proactively monitor assigned channel partner accounts (if applicable) daily to resolve potential issues that may impact the quality of the delivery and service/support pieces of the customer experience.

Gather information to measure, analyze, and report daily activities and build business intelligence on channel partners.

Maintain awareness of all Allegion policies, guidelines, and procedures to ensure compliance

Proficient in CRM Kronos, Citrix, 11i, and AX software.

35-40 WPM Typing Speed with very few errors.

Proficient in 10 Key.

Legal Assistant

Young Williams Child Support Services

2015 to 2016

Starting Hourly Rate: 13.00

Ending Hourly Rate: 14.00

•Perform administrative tasks in the legal department, assisting four different attorneys.

•Filing important and vital information with the court system on time.

•Drafting petitions and motions for attorney approval for new cases.

•Answered all incoming calls and handled caller's inquiries

•Maintained filing system and file all letters

•Ensured the production of deliverables in a timely manner.

Customer Service/Data Entry Specialist

Centrinex - Overland Park, KS

2014 to 2015

Hourly Rate: 13.00

•Taking inbound calls promptly to meet productivity goals.

•Processing payments and payment arrangements.

•Assisted customer with concerns

•Navigating through multiple screens to provide the most accurate information.

•Assisted management with training new employees

Customer Service/Data Entry Specialist

AMG Services Inc - Overland Park, KS

2012 to 2013

Hourly Rate: 12.00

•Taking inbound calls in a timely manner to meet productivity goals

•Notating customer accounts while verifying personal information

•Processing payments and payment arrangements

•Data entry no errors

•Filing customer's payments for future records

•Prepared reports and created documents using Microsoft Office and PowerPoint

•Navigating through multiple screens to provide the most accurate information

Loan Specialist & Collection Agent

McFarlane Group - Mission, KS

2007 to 2011

Starting Hourly Rate: 10.00

Ending Hourly Rate: 11.50

Handle customer complaints and take appropriate action to resolve them.

Meet with applicants to obtain information for loan applications and to answer questions about the process

•Work with a wide range of clients to identify if they are eligible for loan approval

•Processing customer payments

•Verify customer records

•Making outbound calls to notify customers of delinquent accounts and attempt to secure payment

•Processed customer payments and arranged payment plans with customers

•Verifying personal information and processing payments

•Taking inbound calls to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer

•Notified customers of delinquent accounts to secure payment

•Recorded information about financial status and collection efforts

Contact this candidate