Administrative Assistant Executive
Resume:
TATIANA OTEIZA
Fredericksburg, VA *****
*************@*****.***
PROFESSIONAL OBJECTIVE
Apply my analytical skills, professional experience, education and advanced knowledge of Romanian and Russian languages, to research, analysis, and development projects and programs to support the Federal Government.
EDUCATION
Master of Science in Mathematics June 2004
Ion Creangă State Pedagogical University, Republic of Moldova
Bachelor of Arts in Computer Science June 2003
Ion Creangă State Pedagogical University, Republic of Moldova,
Minor in Foreign Languages June 2003
Ion Creangă State Pedagogical University, Republic of Moldova, June 2003
EXPERIENCE
Member Service Representative July 2025 to Present
Baxter Credit Union (Geico Credit Union)
Since July of 2025 I served as a Credit Union Member Service Rep for the Geico organization, assisting Over 2000 members with their financial needs and account servicing. I prepared and supported my management in leading by weekly meetings with new Geico employees,
I guided new members through membership applications, Credit Card applications and submitted multiple secured and unsecured loans and lines of credit. I worked with multiple banking systems And programs, including PowerPoint, Sales Force, Word, Excel and other computer programs. My professionalism and dedication resulted in successful Member experience and increased overall member credit ratings.
Senior Relationship Banker November 2013 to December 2024
Truist Bank, Fredericksburg, VA,
Since November 2013, I served as a Senior Branch Banker, where I was responsible for opening retail and small business accounts; opening and closing secured, unsecured, and automotive loans; Home Equity Lines Of Credit; establishing and completing domestic and international wire transfers valued up to $250,000; and referring customers to private, wealth, and investment sector advisors.
To satisfy complex customer needs, I effectively managed multiple priorities under time constraints, interacted and communicated with bank leadership, investment and wealth bankers, and customers, and performed extensive financial research utilizing more than ten unique internal banking systems. My actions resulted in providing bank customers valuable solutions, while complying with Federal, State, and Bank laws, regulations, and policies.
I demonstrated knowledge and skills necessary to perform the role in a competent manner without close supervision producing high quality work continually evaluating and recommending or implementing process/system improvements. I developed and communicated a clear vision and strategy for the organization leading by example creating and managing positive change delegating effectively and sharing timely and objective feedback.
Certified Senior Bank Teller April 2006 to November 2013
Truist Bank, Fredericksburg, VA,
As the Certified Senior Bank Teller, I successfully completed over 10,000 combined retail and commercial transactions per month, and I maintained a daily teller drawer inventory and balance of bank funds up to $15,000. I inventoried, monitored, and performed troubleshooting and limited corrective maintenance on the bank’s funds distribution systems, including the Automatic Teller Machine (ATM), Teller Cash Dispenser (TCD), and Teller Cash Recycler (TCR) units, which process funds up to $250,000. I performed the Senior Bank Teller duties without any discrepancies and in accordance with Federal, State, and banking laws, regulations, policies, and procedures. Subsequently, my responsibilities expanded to include reviewing and validating transaction paperwork to identify and prevent fraudulent activities, and I was responsible for training and guiding new bank employees. I provided an exceptional experience for internal and external clients by following company’s guidelines seeking to understand clients’ needs and soliciting feedback to enhance service quality. I provided responsive, reliable, empathetic, and competent client service.
Educational Interpreter and Substitute Teacher March 2005 to April 2006
Stafford County Public Schools, Stafford, VA,
I was an interpreter for 25 Moldovan, Romanian, and Russian exchange students and adoptees, where English was their second language, and an elementary and middle school substitute teacher within the Stafford County Public School System. I served as an effective liaison between three distinct cultures, where I translated between adoptees, students, parents, and English-speaking professionals. I facilitated revising the school’s curriculum to improve student comprehension of all three languages. My actions enabled the Moldovan, Romanian, and Russian students to adapt to American society, and improved spoken and written language comprehension between American, Moldovan, Romanian, and Russian students and families.
LICENSES AND CERTIFICATIONS
License: Nationwide Mortgage Licensing System (# 1136062)
Certification: Virginia Notary Public (Commission expires March 31, 2026)
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