Patient Care Customer Service
Resume:
Elizabeth Kendall
Springfield, MA 01105
************@*****.***
Objective
To obtain a position which would utilize my organizational, customer service and office skills, together with my certified nursing and patient care technician experience within the company.
Education
Springfield Technical Community College
Liberal Arts
2013
Patient Care Technician Training, June – August 2009
•115 Hours Nurses’ Aide Training
Holyoke Community College, Holyoke MA
•55 Hours of Hospital-based Acute Patient Care Training
Baystate/Mercy Workforce Grant, Springfield MA
•12 Hours Training & Alzheimer’s Certification
Alzheimer’s Association
Hear Code BLS Parts 1 & 2
Achievements
Certificate for Teach for Success
Certificate for Motivational Interviewing
Certificate for Connecting with Veterans
Certificate for Military Cultural Awareness
Certificate for Posttraumatic Stress Disorders
Certificate for Veterans Choice Program
Certificate for strengthening people skills in the workplace
Certificate for Coaching, Mentoring and Team Building;
Certificate for Time Management skills;
Certificate of Appreciation of Dedicated Customer Service
Teach for Success-Motivational Interviewing for Pact Clinicians
Special Skills
Speak, Read and Write fluently – Spanish
Elizabeth Kendall Resume
Page 2
Work Experience
Department of Veterans Affairs, Leeds MA
05/15 – present
Advance Medical Specialist: 07/16
As an Advanced Medical Support Assistant for Central Western Massachusetts, my primary duties are to perform a variety of support functions in connection with the care and treatment given to patients/veterans in wards, clinics, or other such units of a medical center or outpatient clinic. This also includes specialty clinics, detox, Urgent care including medication renewals and refills. Scheduling appointments and Triage calls. Work closely with all staff members performing the administrative details that are essential to the orderly and efficient accomplishment of the unit's goals and the veteran goals. Perform a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses and other members of the medical team who provide direct patient care. As an Advanced Medical Support Specialist I’m a chief source of information and play an independent role in coordinating and accomplishing the work of clinics or other such units of a medical center or outpatient clinic specialty clinics, detox and Urgent care.
Certified Nursing Assistant 05/15 – 07/16
Provide excellent care and service to patients. Ability to provide a range of patient/ resident care and contribute to completion of nursing care plan and recovery of patient. These include observing the patient/resident emotional or physical status and refer deviation and/or problems to supervisor in a timely manner. Ability to properly use equipment, materials and supplies in simple diagnostic and treatment procedures such as bladder scan, straight cathe, vitals, continuous passive motion device, blood glucose monitoring machine, specimen collection. Communicate effectively with patients and their families and other health professionals. Assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care, or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/License Practical Nurse. The ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel. Including serving as a preceptor to new CNAs by assisting with the coordination of their orientation and overseeing and assessing their practical experience while in a clinical setting. The ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Recognizing need for basic life support, controlling bleeding and assisting with behavior crisis. Encourage and assist patients with their activities of daily living. Work as a team member with staff.
Elizabeth Kendall Resume
Page 3
Baystate MRI and Imaging, Springfield MA
09/12 – 05/15
Patient Care Representative
Greet patients, check them in for their appointments, collect necessary copayments/deductibles and explain consent forms. Work in collaboration with technologist and radiologist. Process outgoing/incoming mail. Prepare and setup next day appointment scheduled. Provide and respect confidentiality. Verify all information. Respond to scheduling emergencies. Answer patient and doctors concerns. Keep management informed of situations with potential impact on the patients, company and departments. Remain current on any changes in policies and procedures.
Mercy Medical Center, Springfield, MA
09/09 – 04/13
Patient Care Technician
Provide excellent care and service to patients. Ability to provide a range of patient/ resident care and contribute to completion of nursing care plan and recovery of patient. These include observing the patient/resident emotional or physical status and refer deviation and/or problems to supervisor in a timely manner. Ability to properly use equipment, materials and supplies in simple diagnostic and treatment procedures such as bladder scan, straight cathe, vitals, continuous passive motion device, blood glucose monitoring machine, specimen collection. Communicate effectively with patients and their families and other health professionals. Assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care, or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/License Practical Nurse. The ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel. Including serving as a preceptor to new CNAs by assisting with the coordination of their orientation and overseeing and assessing their practical experience while in a clinical setting. The ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Recognizing need for basic life support, controlling bleeding and assisting with behavior crisis. Encourage and assist patients with their activities of daily living. Work as a team member with staff.
Kelly Temporary Services, Inc. Enfield, CT
09/07 – 03/09
Customer Service Representative/Transportation Coordinator
Provided excellent service to clients; data entry; completed certification of all medical products; prepared quotes; scheduled and planned all outbound/inbound shipping.
Elizabeth Kendall Resume
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Bradshaw International, Rancho Cucamonga, CA
10/01 – 06/07
Operations Planner
Planned, forecasted and monitored company workflow.
As an Inventory Supervisor- prepared documentation for weekly and monthly inventory; worked closely with Port Authorities, US Customs and Border Patrols to ensure flow of products entering the U.S.; informed buyers and upper management of new government policies and procedures; completed all NAFTA certifications; supervised and trained staff; monitored staff performance; gave staff reviews and promotions.
As a Customer Service Representative – completed heavy data entry of sales orders; confirmed all orders; translated Spanish communication for international vendors.
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