Customer Service Data Entry

Ariyanna Bates

Cypress, TX *****

*************@*****.*** 832-***-****

Professional Summary

Motivational leader and results-driven professional with advanced supervisory, customer service, and team-building skills. Known for stepping into roles and quickly making positive, measurable changes to support company success. Adept at training, monitoring, and boosting employee engagement and performance through morale-building strategies and hands-on leadership.

Professional Experience

Client Service Representative

Houston, TX

2025

- Respond to customer inquiries via phone and email with professionalism and urgency.

- Enter customer orders and detailed notes into Navision and Salesforce systems.

- Coordinate with Operations (OPs) for clarification on customer needs and service status.

- Schedule calls, update service logs, and ensure accurate data entry using Calabrio.

Assistant Manager

The Children's Place – Cypress, TX

October 2023 – 2024

- Mentored staff to enhance performance and reach daily sales goals through motivational leadership.

- Organized and led team meetings to align business goals and operational priorities.

- Delegated responsibilities and tracked team performance to ensure project success.

- Managed escalated customer concerns to ensure satisfaction and retention.

Sales Associate

Goodwill – Cypress, TX

January 2020 – September 2021

- Created attractive merchandise displays and signage to increase product visibility and sales.

- Provided excellent customer service by assisting with product selection and inquiries.

- Maintained up-to-date knowledge of ongoing promotions to offer informed product recommendations.

- Engaged customers in a friendly and helpful manner, contributing to a positive shopping experience.

Systems & Tools

- Navision: Order entry and customer account management

- Salesforce: Customer relationship and order tracking

- Calabrio: Call scheduling and performance tracking

Skills

- Customer Service & Communication

- Team Leadership & Staff Development

- Conflict Resolution & Problem Solving

- Data Entry & Documentation

- Sales and Merchandising

- Performance Monitoring

- CRM & Order Management Software

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