Customer Service Retail Sales

Rafael Hidalgo Vega

Orlando, FL ****** 321-***-**** **********@******.***

Summary of Qualifications

Detail-oriented and accurate Cashier with experience processing an average of 150 transactions per shift. Balanced cash drawer and provided excellent service to customers. Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.

Core Competencies

Bilingual (English/Spanish) POS System Merchandise Knowledge

Loss Prevention Cash Register Team Collaborator

Food Service/Safety Retail Sales Customer Service

Menu Knowledge Culinary Skills Attention to Detail

Order Management/Efficiency Communication Skills Table Setting

Cash Drawer Balancing Problem-Solving Skills Time Management

Multitasker Organized Dependable

Professional Experience

Walmart Dickinson, ND 2022 - 2023

Cashier

Processed cash, debit and credit card customer transactions accurately and efficiently at the register.

Provided excellent customer service to enhance shopping experience.

Maintained a clean and organized checkout area for efficiency.

Scanned items quickly and accurately to minimize wait times for customers.

Balanced cash drawer at the beginning and end of shifts.

Resolved customer complaints and issues in a professional manner.

Maintained up-to-date knowledge of store promotions and policies, enhancing overall shopping experience for customers.

P. F. Chang’s Las Vegas, NV 2021 - 2022

Walt Disney Company Lake Buena Vista, FL 1997 - 2017

Server/Server Assistant

Ensured customers had an enjoyable and pleasant dining experience by remaining accessible and friendly.

Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

Success multitasking while remaining professional and courteous in fast-paced environments.

Assisted guests in order selection by promoting specific menu items and specials.

Respond to inquiries regarding meal preparation and service.

Up-sold appetizers, specialty beverages, and desserts to increase guest check averages.

Coordinated with kitchen staff to ensure timely and accurate order preparation.

Regularly followed up with guest tables and promptly fulfill additional requests.

Collected payments and balanced transactions with receipts.

Practiced safe food handling techniques.

Education

Ramo Powell High School, Las Piedras, PR - High School Diploma

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