Customer Service Associate

Linda Jones

***** ********** *****,

Thousand Palms, CA 92276

Phone: 909-***-**** Email: *************@*****.***

Professional Summary:

Customer Service Manager

With 15 years of experience leading high-performance teams, driving sales growth, and enhancing customer satisfaction. Skilled in team leadership, inventory management, and operational efficiency with a track record of improving revenue and store performance. Adept at implementing strategic business initiatives, training staff, and maintaining strong vendor relationships managing inventory, build relationships with vendors and guests, and foster teamwork to optimize profitability. Certified Health & Life Coach with a passion for empowering individuals and teams to achieve their goals.

Key Skills & Competencies

Store Operations Management • Sales Revenue Growth • Customer Experience &Satisfaction • Team Leadership & Staff Training • Inventory & Merchandising Proficient computer skills. Strong team building skills. Excellent organizational, time management, and problem-solving abilities. Effective oral and written communication skills. Proactive in solving problems.

Clinic Manager, Massage Envy Palm Desert, CA

April 2024 – February 2025

• Oversaw daily operations, ensuring efficient service delivery and optimal customer satisfaction. • Managed and motivated staff through coaching and training, achieving a 25% sales increase. • Responsible for hiring, training, and scheduling all clinic staff. • Successfully navigated clinic operations during franchise closure and led the reopening by reassembling the entire team. • Created a collaborative team atmosphere that contributed to improved sales and customer retention.

Diet Aide Technician, Loma Linda Medical Center, Loma Linda, CA

October 2023 – April 2024

• Delivered exceptional customer service by assisting patients in meal selections aligned with physician-prescribed diets. • Ensured compliance with safety procedures related to food preparation and delivery. • Provided direct patient care support, ensuring nutritional needs were met, contributing to high satisfaction survey scores. • Recognized by management and nursing staff for consistently exceeding performance expectations.

Store Manager, TMSO INC. – Speedway Express Upland, CA

May 2021 – May 2023

• Directed daily store operations to optimize customer experience and store performance. • Supervised a team of 10 employees, providing coaching, training, and performance evaluations. • Increased sales revenue by 12% through strategic sales initiatives and customer engagement programs. • Improved customer satisfaction scores by 7% via enhanced service and personalized shopping experiences. • Reduced inventory shrinkage through effective loss prevention strategies. • Developed and implemented marketing promotions that increased foot traffic by 10%.

General Manager & Franchise Owner, Wienerschnitzel, Rancho Cucamonga, CA

September 2007 – April 2021

• Oversaw all aspects of day-to-day operations, driving sales and ensuring superior customer service. • Handled complex customer concerns, ensuring high satisfaction and repeat business. • Controlled inventory, labor costs, and food expenses, successfully reducing operational shrinkage. • Managed a team of 25 employees, enhancing efficiency and morale through training and mentorship. • Developed and managed budgets, increasing profit margins by 4%. • Achieved consecutive month-over-month sales growth of 8% for six months.

Education:

Health Coach Institute, Boise, ID Certificate in Health & Life Coaching — May 2022

ITT Technical Institute, Anaheim, CA bachelor’s degree in electronic engineering —September 1998

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